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EPG and Schedule Recorder not working

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abesty View Drop Down

Joined: 08 Jul 2012
Points: 29
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    Posted: 04 Jun 2016 at 7:05pm
Arcsoft TotalMedia on my computer does not work these functions:
EPG - channel name says "7 KGO ABC", this is not a channel I receive and no EPG data comes up:

Schedule recorder - no matter what program name I put, it says "The program name can't include the following characters: ... " and won't set a schedule record:

Does anyone know how I can fix this? I have tried uninstalling and reinstalling, the problem still happens. The problem only seems to occur on the user account I use on this computer, because using the guest account, and making a new user account running Totalmedia runs fine with the EPG and Recorder. I am using version of Totalmedia, which tells me is the most current version that doesn't need an update.

Any help would be appreciated. My priority is to get the schedule recorder working as I need this more than the EPG.

Thank you.

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