Why is it this product is not listed?
I've already registered the product,
I've already entered a case number and received a response,
I've already received programming,
So...., why is it not listed, aknowledged, or referenced?
I followed directions to use the in program registration link, but that only leads back to the same web areas I've already been to. The program is already registered.
The product is only one or two years old.
The hardware is SimpleTech; pininfarina. Software: ArcSoft TotalMedia Backup and Record.