I have purchased an EzCap online and got the ShowBiz 2 software with it. I have a serial number and such, and I don't think I was prompted to go anywhere to register anything at the time, and thus I never did.
Everything worked fine and also after I had bought a new laptop and installed everything on this one instead.
But all of a sudden something has changed, and I'm no longer allowed to use the software - instead I'm being told I have a trial version and need an activation code and am prompted to buy one for $99.99. I don't have any such activation code!
I have registered my product when I found ArcSoft's site when I searched for help on this and sent an inquiry on the matter on November 27, and I haven't heard anything at all since. I did get the e-mail confirming the inqiury had been received, but by now I have no support history, it's like the matter has just vanished.
My new laptop had a faulty DVD drive on delivery and I copied the contents of the DVD on another borrowed laptop to an external harddisc to be able to install the software on my new laptop that way. The borrowed laptop was old and pretty slow, so I also tried to find the software for download meanwhile, and I don't remember for sure if I installed the software from anything downloaded or from the copied files from the DVD I have. Maybe the major reason is that I have some kind of the wrong version if I came to run the downloaded software, and that that became "trial" by default?
Still I would need to get that activation code, I can't see i would be supposed to spend more money than I've already paid for the EzCap once more for that code, right?
I have registered my software and the serial number supplied in my name now, and would need to know - do I HAVE the code I need, and if so, where? Or could you please see to it to create one and supply it to me?