My problem is like this but different
Here's the email I sent support
Long story. I downloaded the trail and registered it under my name and ******@yahoo.com
. I bought the product from your site as an upgrade....ArcSoft TotalMedia Extreme 2 (Win, Down Download version
License Number: *************
and I bought it under my name and *********firstname.lastname@example.org
because of my paypal. I also have Total Media Extreme that came with my HD-PVR Haugapp.....?????
I can't figure out how to enter the license number anywhere. All I get is asking me to buy or continue the trial. I've uninstalled it 10 times, removed every Arcsoft folder, cookies, regedit and every other arc soft thing I could find.
Please help me figure out what to do. I might try calling if I don't hear from you
Where am I supposed to enter the license number? When I click player it says I have 15 days left of trial but only the buy offer is there or continue.
If it matters, I have accounts under 2 emails and they both have the same serial number product listed.