The product knowledgebase, e-mail support (to all registered users), and online manuals (manuals are not available for all applications) are available to our users free of charge.
Before calling one of our agents:
- Ensure that your product has been registered
- Confirm that you have the latest updates installed
Fee-based technical support ($10.00 per call)
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510-979-5555 ($10.00 Charge)
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- Support is available for all current release versions of ArcSoft software. Please note: the fee charged for the fee-based technical support is payable by major credit card only.
- ArcSoft support agents are available from 9:00am to 4:00pm PST, Monday - Friday. (Excluding major holidays and other holidays observed by ArcSoft, Inc.)
- ArcSoft Technical Support will take all reasonable steps necessary to resolve the issue; however, ArcSoft cannot guarantee that every issue will be resolved.
Free Phone Support is available for the following issues:
- Installation issues
- ArcSoft Account inquiries
- Registration help
- Order inquiries
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Please note, if you call the free phone support number and your issue does not qualify for free support, you will be transferred to the fee-based number listed above.
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ArcSoft support agents are available from 9:00am to 4:00pm PST, Monday - Friday. (Excluding major holidays and other holidays observed by ArcSoft, Inc.)
-
ArcSoft Technical Support will take all reasonable steps necessary to resolve the issue; however, ArcSoft cannot guarantee that every issue will be resolved.
ArcSoft reserves the right to change the terms and conditions of its support offering at any time and without notice.
Telefon-Support
