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MKV Support ?

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ArcSoft_Jason View Drop Down
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Joined: 28 Jan 2008
Posts: 4570 		Post Options Post Options   Quote ArcSoft_Jason Quote  Post ReplyReply Direct Link To This Post Topic: MKV Support ?
    Posted: 03 Nov 2009 at 12:32pm
Originally posted by a_cezza


HOWEVER I too was about to pay and enter my Credit card details until I discovered that MKV support is very limited.  This is pretty much the main reason why I was looking to purchase this software. 
 
Glad to hear you discovered that before purchasing. I've been up front with customers on this issue for this very reason--the hope that while we might not do everything you want, you are aware of it prior to purchasing and don't have to deal with the unpleasantries of not getting what you thought you were buying.
 
Glad to hear the Blu-ray worked well. Maybe someday that will be more important to you, or MKV will be more important to us and meet your needs.
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Torrnado View Drop Down
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Joined: 08 Nov 2009
Posts: 11 		Post Options Post Options   Quote Torrnado Quote  Post ReplyReply Direct Link To This Post Posted: 09 Nov 2009 at 6:36am
Originally posted by ArcSoft_Jason

We'll be fixing the Unsupported Format error that hits some/all(?) MKV files with build 160 promptly.
 
Don't expect subtitle and multiple audio track support to come along at the same time. If you rip your own MKVs you'll still be able to use again what worked before, and to rip MKVs from disc into a format that will play in TMT provided you set your options precisely.
 
What MKV-properties etc must be met for the TMT3 to play the file correctly?
 
Just so we straighten this out before I start ripping my blu-ray collection to my home server.
 
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tommarnk View Drop Down
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Joined: 06 Aug 2008
Posts: 147 		Post Options Post Options   Quote tommarnk Quote  Post ReplyReply Direct Link To This Post Posted: 09 Nov 2009 at 2:08pm
Originally posted by ArcSoft_Jason

Hm. I doublechecked this today expecting to say it worked fine because it's worked for me before, but there does seem to be something to it. I'm looking into it.

3.0.1.120 > 3.0.1.160 = broken mkv for me
anyway good to see this getting fixed!

arcsoft should use directshow for mkv, mp4 and so on!

Edited by tommarnk - 09 Nov 2009 at 2:14pm
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ArcSoft_Jason View Drop Down
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Joined: 28 Jan 2008
Posts: 4570 		Post Options Post Options   Quote ArcSoft_Jason Quote  Post ReplyReply Direct Link To This Post Posted: 09 Nov 2009 at 2:13pm
Originally posted by Torrnado

What MKV-properties etc must be met for the TMT3 to play the file correctly?
 
Just so we straighten this out before I start ripping my blu-ray collection to my home server.
 
 
Not sure. Someone in this or another thread here said it was related to subtitles for them but all the info I got back is that the issue is verified and it'll be fixed.
 
If you're ripping your own collection prior to that fix being available, just try one first and verify it works before doing more.
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wobble1 View Drop Down
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Joined: 10 May 2009
Posts: 0 		Post Options Post Options   Quote wobble1 Quote  Post ReplyReply Direct Link To This Post Posted: 22 Nov 2009 at 6:57pm
Hi Jason,
 
any update on when the broken mkv support in 160 will be reestablished?
 
I just had a couple disappointed kids who wanted to see Star Wars tonight. It worked before and I just found out tonight, that what used to work is now broken. Cry
 
Thanks!
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ench58 View Drop Down
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Joined: 05 Dec 2009
Posts: 0 		Post Options Post Options   Quote ench58 Quote  Post ReplyReply Direct Link To This Post Posted: 05 Dec 2009 at 11:32am
Originally posted by ArcSoft_Jason

We'll be fixing the Unsupported Format error that hits some/all(?) MKV files with build 160 promptly.
 
Don't expect subtitle and multiple audio track support to come along at the same time. If you rip your own MKVs you'll still be able to use again what worked before, and to rip MKVs from disc into a format that will play in TMT provided you set your options precisely.
I am already on buuild 160 and can play MKV file fine with TMT3.
 
The problem is playing MKV through Media Center with TMT as the external player still gives you unsupported file error
 
Am using Windows 7 64 bit
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wobble1 View Drop Down
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Joined: 10 May 2009
Posts: 0 		Post Options Post Options   Quote wobble1 Quote  Post ReplyReply Direct Link To This Post Posted: 06 Dec 2009 at 3:40pm
Issue resolved: I contacted Support and received a new file which I used to replace the original one in the installation directory. Since then all is well. I am also on Win 7/64 with TMT 3 Platinum with SimHD and build 160.
BTW, I temporarily fixed my mkv-problem by going back to build 140 and noticed accidentally a significant deterioration of SimHD (blue iscoloration of lips and skin around eyes), that is gone in build 160.
Now with the new file and back on build 160 I have both fixed........

Edited by ArcSoft_Jason - 04 Jan 2010 at 2:40pm
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sixersclt View Drop Down
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Joined: 05 Dec 2009
Posts: 10 		Post Options Post Options   Quote sixersclt Quote  Post ReplyReply Direct Link To This Post Posted: 08 Dec 2009 at 3:29pm
100% of my MKVs created with RipBot264 then burned to ISO with ImgBurn work perfectly - 1920x1080 as well as DTS THd/MA.
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bruce73 View Drop Down
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Joined: 25 Oct 2009
Posts: 36 		Post Options Post Options   Quote bruce73 Quote  Post ReplyReply Direct Link To This Post Posted: 09 Dec 2009 at 11:03am
Applied the patch and tested a few mkv files. All opened with the standalone software. Problems opening the same files with the MyMovies plugin.
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mudslide03 View Drop Down
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Joined: 01 Jan 2010
Posts: 0 		Post Options Post Options   Quote mudslide03 Quote  Post ReplyReply Direct Link To This Post Posted: 01 Jan 2010 at 7:49pm
I tried to E-mail support but the page was not working. 
 
MOD EDIT: PERSONAL INFO REMOVED.
 
YOU'LL NEED TO WORK OUT THE ISSUE WITH CONTACTING CUSTOMER SERVICE TO OBTAIN THE FIX.




Edited by ArcSoft_Jason - 04 Jan 2010 at 2:41pm
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