No disc menu

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   When I play a blu-ray from a folder, it gets to the menu screen of the movie but the menu (Play, Settings, Chapters, Etc), never shows up. I tried pressing buttons but it's not there, I can't get the movie to play.

This happens only when I select the movie from the Movie Library inside Media Center. If I goto start > tmt3 and select the folder it works fine. I just did a clean Win 7 64bit install and TMT3 Platinum is up to date, I bought it hours ago.

I tried a variety of blu-rays, all same thing. Another strange thing is, when you start some blu-rays, it has a little bar that says Loading. Well if you launch it from inside media center, it has the bar but doesn't show the text, Loading.

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kvn000 Members Profile Find Members Posts Newbie Joined: 23 Oct 2009 Posts: 0	Quote Reply Topic: No disc menu Posted: 23 Oct 2009 at 6:45pm
	When I play a blu-ray from a folder, it gets to the menu screen of the movie but the menu (Play, Settings, Chapters, Etc), never shows up. I tried pressing buttons but it's not there, I can't get the movie to play. This happens only when I select the movie from the Movie Library inside Media Center. If I goto start > tmt3 and select the folder it works fine. I just did a clean Win 7 64bit install and TMT3 Platinum is up to date, I bought it hours ago. I tried a variety of blu-rays, all same thing. Another strange thing is, when you start some blu-rays, it has a little bar that says Loading. Well if you launch it from inside media center, it has the bar but doesn't show the text, Loading.

writersblock73 Members Profile Find Members Posts Newbie Joined: 13 Feb 2009 Posts: 3	Quote Reply Posted: 24 Oct 2009 at 2:01pm
	I've seen this, too. Certain disks play back just fine (the True Blood series, for example), but most others won't load the menu's subtitles so that you can see the button options. Pressing the enter button on your remote will activate the first function (which is usually to play the movie), so the buttons are there. You just can't see them. Launch the same file through Mediabrowser, and the menus load just fine (on my system, however, the playback is jerky and unwatchable--even though the file plays just fine without Mediabrowser's involvement). I've ticketed this issue with customer support, and they have acknowledged it... but I don't think it's a TMT3 issue as much as it is a Windows 7 glitch. The problem files play fine without WMC being involved (TMT3 plays them fine via drag-and-drop)... but that's not much good for HTPC use.

writersblock73 Members Profile Find Members Posts Newbie Joined: 13 Feb 2009 Posts: 3	Quote Reply Posted: 24 Oct 2009 at 2:04pm
	Oops! One more thing: This behavior is identical on two different machines. One's using the 32-bit version of Windows 7 (still the RC--I haven't purchased it yet), while the other is the 64-bit.

ArcSoft_Jason Members Profile Find Members Posts Admin Group Joined: 28 Jan 2008 Posts: 2778	Quote Reply Posted: 26 Oct 2009 at 11:46am
	Supply a list of discs that fail. We can attempt to recreate it if we have a disc on your list.

writersblock73 Members Profile Find Members Posts Newbie Joined: 13 Feb 2009 Posts: 3	Quote Reply Posted: 06 Nov 2009 at 12:17am
	@Arcsoft_Jason Sorry to have missed your post; college schedules ain't pretty! Here's a small list of what I've found issue with: 1) Lie to Me Season One, all disks. 2) Braveheart, Disk One. 3) Madagascar. 4) Bee Movie. All of the above load just fine right up until the menu plays. Then the menu's video content continues to play... but no button subtitles show up at any time. Just hitting the "enter" button on the remote will activate whatever the first function is--usually playing the movie. Features are blind stabs. I really doubt that it's an Arcsoft issue, however. This is in light of: 1) If you use a third party tool to launch the BD folder via TMT3, the same problem file will play the way it's supposed to. I tried this with MediaBrowser, which acts much like Windows Media Center's "Movies" function--it launches TMT3 and feeds the file to it. 2) The problem BD files play fine without Media Center's involvement via drag-and-drop directly into TMT3. 3) Regular BD disks loaded into the BD drive recognise and play fine via Media Center, which sees the disk as Blu-ray, and launches TMT3. The issue is only seen (at least, by me) when trying to load a BD folder from Windows Media Center's "movies" listing. Of course, I don't do programs; I'm a hardware guy! Hopefully there's something here you can use.

ArcSoft_Jason Members Profile Find Members Posts Admin Group Joined: 28 Jan 2008 Posts: 2778	Quote Reply Posted: 06 Nov 2009 at 11:16am
	Hm. None of those in our library. Win7 Movie Library will list both discs in the optical drive, and files on the hard drive. If you use it to launch both the disc version and the rip file version of the same exact movie (rip created from this disc) do they behave the same or different?

davinleeds Members Profile Find Members Posts Senior Member Joined: 05 Nov 2007 Posts: 737	Quote Reply Posted: 06 Nov 2009 at 2:20pm
	I just started Braveheart and subtitles are in settings, right next to play.

ArcSoft_Jason Members Profile Find Members Posts Admin Group Joined: 28 Jan 2008 Posts: 2778	Quote Reply Posted: 06 Nov 2009 at 2:52pm
	I'm pretty sure he just means the menu buttons never appear, not the in-movie subtitles. Basically, the disc navigation UI is failing.

davinleeds Members Profile Find Members Posts Senior Member Joined: 05 Nov 2007 Posts: 737	Quote Reply Posted: 06 Nov 2009 at 4:29pm
	In WMC7 its the same. You need the remote to navigate or use > to move to settings.

writersblock73 Members Profile Find Members Posts Newbie Joined: 13 Feb 2009 Posts: 3	Quote Reply Posted: 06 Nov 2009 at 8:37pm
	@Davidleeds Arcsoft_Jason is correct; it's not the subtitles during movie playback, it's the text of the menu buttons that fails to appear. In Braveheart, you're basically just watching Mel while the movie's soundtrack plays--the buttons never appear to select anything. The buttons are there in the sense that hitting enter on the remote will do whatever the first command is: In Braveheart, it's playing the movie.