The product knowledgebase, e-mail support (to all registered users), and online manuals (manuals are not available for all applications) are available to our users free of charge.

Before calling one of our agents:

• Ensure that your product has been registered
• Confirm that you have the latest updates installed

Fee-based technical support ($10.00 per call)

510-979-5555 ($10.00 Charge)

• Support is available for all current release versions of ArcSoft software. Please note: the fee charged for the fee-based technical support is payable by major credit card only.
• ArcSoft support agents are available from 9:00am to 5:00pm PST, Monday - Friday. (Excluding major holidays and other holidays observed by ArcSoft, Inc.)
• ArcSoft Technical Support will take all reasonable steps necessary to resolve the issue; however, ArcSoft cannot guarantee that every issue will be resolved.

Free Phone Support is available for the following issues:

• Installation issues
• ArcSoft Account inquiries
• Registration help
• Order inquiries

• Please note, if you call the free phone support number and your issue does not qualify for free support, you will be transferred to the fee-based number listed above.
• ArcSoft support agents are available from 9:00am to 5:00pm PST, Monday - Friday. (Excluding major holidays and other holidays observed by ArcSoft, Inc.)
• ArcSoft Technical Support will take all reasonable steps necessary to resolve the issue; however, ArcSoft cannot guarantee that every issue will be resolved.

ArcSoft reserves the right to change the terms and conditions of its support offering at any time and without notice.