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Magic-i Virtual Driver |
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Aleksey2009 
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Joined: 02 Aug 2009 Posts: 0 |
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 Topic: Magic-i Virtual DriverPosted: 02 Aug 2009 at 3:08pm |
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Hello,
Where can I find the latest version of the Magic-i Virtual Driver for Windows XP? Mine is 1.0.0.8 of 12/7/2006 I'm asking because I'm having troubles with microphone settings on my webcam (HP GX697AA) - the microphone volume level is very-very low, and I tried everything to fix that unsuccessfully. Thanks Aleksey |
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ArcSoft_Jason
Admin Group 
Joined: 28 Jan 2008 Posts: 4570 |
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Posted: 03 Aug 2009 at 1:04pm |
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The driver is not available seperately from the app. (The name is somewhat misleading. Think of it as just part of the app.)
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Aleksey2009
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Joined: 02 Aug 2009 Posts: 0 |
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Posted: 03 Aug 2009 at 2:09pm |
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Jason, thank you
"The app" you were talking about - is it "Magic-i 3"? Can I upgrade it? Thanks Aleksey |
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ArcSoft_Jason
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Joined: 28 Jan 2008 Posts: 4570 |
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Posted: 03 Aug 2009 at 5:13pm |
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Right. M-i 3 is about 2 years old and has been replaced by Magic-i Visual Effects (1 and now 2 actually) which makes me think you probably have the latest (ie last) M-i 3 already as far as free updates go. You might see if we have a free trial release of MIVE2 on our site to see if that resolves your issue. You should have an upgrade pricing option in your account available if you registered M-i 3.
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sime09
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Joined: 06 Aug 2009 Posts: 0 |
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Posted: 06 Aug 2009 at 6:25am |
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Arcsoft_Jason. This is an issue with a supplied HP CD that comes with slected Web Cams. We should not have to purchase an upgrade or new software to resolve this issue we have purchased this product it was not free.
Please see my post earlier under another upset user Air Boss
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AirBoss
Newbie
Joined: 08 May 2009 Posts: 24 |
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Posted: 06 Aug 2009 at 8:22am |
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Good luck. This problem was never resolved by Arcsoft or HP.
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ArcSoft_Jason
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Joined: 28 Jan 2008 Posts: 4570 |
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Posted: 06 Aug 2009 at 12:09pm |
Fair enough. We do not sell M-i3 at retail anymore. All work is done on a contract basis with HP who I believe might be the last remaining customer for it. If HP can recreate this microphone problem and requests a fix, we'll look into it. Our original testing, and HP's testing have uncovered no issues with the microphones and in two years this is the first complaint I've seen about it (though admittedly I don't follow this particular product all that closely.)
So, short answer, if you're experiencing an issue with it, make sure HP is aware of it and they will pass that up the chain to us if they feel it's warranted.
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cvoc13
Newbie
Joined: 29 Aug 2009 Posts: 0 |
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Posted: 29 Aug 2009 at 11:55pm |
 This is B.S. I have read on dozens of BBS that the ISSUE (Magic-i Virtual Driver cannot be found) is HAPPENING all the time with ARC Soft Magic-i Virtual Driver.
I have been installing and installing this, and GUESS WHAT I am Returning this and being as I know the CEO and CFO of HP, You can bet that this whole BBS conversation and what was said about HP and ARC Soft... and lets see what they do about the relationship
  I am so mad I bought the MOST EXPENSIVE webcam and come home all excited and Boom it sucks, Well I am returning it, and that will be that. Good Bye ARC Soft.
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ArcSoft_Jason
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Joined: 28 Jan 2008 Posts: 4570 |
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Posted: 31 Aug 2009 at 4:37pm |
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It does happen. There's no dispute about that. But it does not happen to very many users overall, and HP and ArcSoft cannot recreate it in environment's very similar to those that the problem is being reported on. For your 'dozens' of machines that can recreate the issue, we can look to thousands that can't. It's unfortunate that anyone has unresolvable conflicts, but that's where you are for the moment. If we or HP can figure out what the problem is at some point, we'll look into fixing it but no luck so far.
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marvinmartian
Newbie
Joined: 03 Nov 2009 Posts: 0 |
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Posted: 03 Nov 2009 at 8:02pm |
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I am not sure if this helps however I was having the same issue that everyone else was in regards to the virtual driver not found. I copied the Magic-I folder from my setup CD to my hard drive. I then set the compatibility of the setup program to Vista SP2 as I am running Windows 7. I then ran the install program and it finally installed without a hitch.
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