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Where's the support?? |
Need ArcSoft Technical Support? Register your software then visit the ArcSoft Technical Support page. This Users Forum is provided as a free resource for users to exchange ideas and learn how others are utilizing the software but it is NOT a place where you can get ArcSoft technical support. |
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Dabow2602 
Newbie 
Joined: 12 Sep 2009 Posts: 0 |
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 Topic: Where's the support??Posted: 12 Sep 2009 at 9:08am |
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I've been trying to u/g my PM 4 Pro to v5 and am meeting one frustration after another on this ArcSoft site. When I enter my serial no. into the site for the u/g I'm told it's invalid. When I try and register my product on the site to get email support I'm also told it's invalid - so I can't email the support desk to find out what's going on (brilliant!). When I check under my previous orders the serial no. is the same as the one I'm using. When I try and email back the issue to the address that sent me the serial number and details from my original PM 4 Pro order I get a bounce saying the address isn't monitored, and to use the support link on the website, which I can't access because my serial number is apparently invalid... and round and round and round and round we go.
So, can SOMEONE from the ArcSoft team please contact me on my email address and let me know just what I have to do to get the upgrade, plus why my old and current serial is listed as invalid? Thank you! |
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talvin62
Newbie
Joined: 17 Sep 2009 Posts: 0 |
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Posted: 17 Sep 2009 at 4:20pm |
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Same thing happened to me. I sent a message to the general contact email and they sent me a serial number that worked.
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minotlite143
Newbie
Joined: 30 Sep 2009 Posts: 0 |
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Posted: 30 Sep 2009 at 7:08am |
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Same registration problems here also and an email to Arcsoft got the reply that it was a technical question and would have to pay for an answer. Not a happy customer!!!!!
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mcgoose
Newbie
Joined: 13 Aug 2008 Posts: 0 |
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Posted: 13 Oct 2009 at 8:40am |
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No support but one more client with the same problem. I've got a CD version installed (in Russian) but now can't find even serial No because don'r have "REGISTER" menu when running the programm. There are only "Files", "View", "Extra functions" and "Help". The same situation was when I tried to upgrade my PanoramaMaker 4 to Pro version and that is why I had to buy CD-box version instead of upgrade. That time they explained that changed their selling partner and use now new system of Serial Numbers. Is the story repeating now?
In any case, if anybody can tell me where can I find the Serial Number in local version, it would be great... Thanks in advance. |
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ArcSoft_Jason
Admin Group 
Joined: 28 Jan 2008 Posts: 4569 |
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Posted: 13 Oct 2009 at 11:15am |
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It's unfortunate that the method has varied from product to product, and even within the same product over time and with the hundreds of variations fo the product to meet demands of our various OEM customers even we can't keep track of them all.
In most current software, it can be found by selecting Start: ArcSoft Connect: View My ArcSoft Info.
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Bearpaw56
Newbie
Joined: 02 Nov 2009 Posts: 0 |
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Posted: 02 Nov 2009 at 1:23pm |
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is there support?? or would i be wasting my money??
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ArcSoft_Jason
Admin Group
Joined: 28 Jan 2008 Posts: 4569 |
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Posted: 04 Nov 2009 at 2:53pm |
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If you purchase, you get access to email and phone support.
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