Where's the support??

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   I've been trying to u/g my PM 4 Pro to v5 and am meeting one frustration after another on this ArcSoft site. When I enter my serial no. into the site for the u/g I'm told it's invalid.  When I try and register my product on the site to get email support I'm also told it's invalid - so I can't email the support desk to find out what's going on (brilliant!).  When I check under my previous orders the serial no. is the same as the one I'm using.  When I try and email back the issue to the address that sent me the serial number and details from my original PM 4 Pro order I get a bounce saying the address isn't monitored, and to use the support link on the website, which I can't access because my serial number is apparently invalid... and round and round and round and round we go.

So, can SOMEONE from the ArcSoft team please contact me on my email address and let me know just what I have to do to get the upgrade, plus why my old and current serial is listed as invalid?  Thank you!

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Dabow2602 Members Profile Find Members Posts Newbie Joined: 12 Sep 2009 Posts: 0	Quote Reply Topic: Where's the support?? Posted: 12 Sep 2009 at 9:08am
	I've been trying to u/g my PM 4 Pro to v5 and am meeting one frustration after another on this ArcSoft site. When I enter my serial no. into the site for the u/g I'm told it's invalid. When I try and register my product on the site to get email support I'm also told it's invalid - so I can't email the support desk to find out what's going on (brilliant!). When I check under my previous orders the serial no. is the same as the one I'm using. When I try and email back the issue to the address that sent me the serial number and details from my original PM 4 Pro order I get a bounce saying the address isn't monitored, and to use the support link on the website, which I can't access because my serial number is apparently invalid... and round and round and round and round we go. So, can SOMEONE from the ArcSoft team please contact me on my email address and let me know just what I have to do to get the upgrade, plus why my old and current serial is listed as invalid? Thank you!

talvin62 Members Profile Find Members Posts Newbie Joined: 17 Sep 2009 Posts: 0	Quote Reply Posted: 17 Sep 2009 at 4:20pm
	Same thing happened to me. I sent a message to the general contact email and they sent me a serial number that worked.

minotlite143 Members Profile Find Members Posts Newbie Joined: 30 Sep 2009 Posts: 0	Quote Reply Posted: 30 Sep 2009 at 7:08am
	Same registration problems here also and an email to Arcsoft got the reply that it was a technical question and would have to pay for an answer. Not a happy customer!!!!!

mcgoose Members Profile Find Members Posts Newbie Joined: 13 Aug 2008 Posts: 0	Quote Reply Posted: 13 Oct 2009 at 8:40am
	No support but one more client with the same problem. I've got a CD version installed (in Russian) but now can't find even serial No because don'r have "REGISTER" menu when running the programm. There are only "Files", "View", "Extra functions" and "Help". The same situation was when I tried to upgrade my PanoramaMaker 4 to Pro version and that is why I had to buy CD-box version instead of upgrade. That time they explained that changed their selling partner and use now new system of Serial Numbers. Is the story repeating now? In any case, if anybody can tell me where can I find the Serial Number in local version, it would be great... Thanks in advance.

ArcSoft_Jason Members Profile Find Members Posts Admin Group Joined: 28 Jan 2008 Posts: 2778	Quote Reply Posted: 13 Oct 2009 at 11:15am
	It's unfortunate that the method has varied from product to product, and even within the same product over time and with the hundreds of variations fo the product to meet demands of our various OEM customers even we can't keep track of them all. In most current software, it can be found by selecting Start: ArcSoft Connect: View My ArcSoft Info.

Bearpaw56 Members Profile Find Members Posts Newbie Joined: 02 Nov 2009 Posts: 0	Quote Reply Posted: 02 Nov 2009 at 1:23pm
	is there support?? or would i be wasting my money??

ArcSoft_Jason Members Profile Find Members Posts Admin Group Joined: 28 Jan 2008 Posts: 2778	Quote Reply Posted: 04 Nov 2009 at 2:53pm
	If you purchase, you get access to email and phone support.