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TMT3 Platinum - Blue Screen in 7MC

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ncharlt View Drop Down
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Joined: 04 Oct 2009
Posts: 0 		Post Options Post Options   Quote ncharlt Quote  Post ReplyReply Direct Link To This Post Topic: TMT3 Platinum - Blue Screen in 7MC
    Posted: 17 Oct 2009 at 5:39am
HI,
 
I dabbled with TMT2 a while ago but decided to wait for integration with media center. I purchased TMT3 Platinum (160) today and have installed it on WIndows 7 RTM x86.
 
Standalone, it seems to work fine. In media center, if I try to run it from extras or from the movie library feature, I get the 'choices screen' (to choose between TMT and PDVD which I also have installed). Selecting PDVD, the blu-ray iso I'm testing works fine. With TMT, I just get a blue screen. This is not a 'blue screen of death', just a blue screen with a little red 'x' at the top left.
 
I did a search and saw one comment like this under a previous release but no fix. I had really wanted to get this thing sorted so I thought I'd try here before contacting support. Does anyone have any idea what the problem might be? As I said, TMT works fine outside 7MC and PDVD9 works fine inside and out.
 
I have emailed support and had a notification that it was received but since then no reply at all. This is very poor for a relatively expensive piece of saftware - not impressed.
 
Regards
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u101440 View Drop Down
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Joined: 23 Jan 2009
Posts: 0 		Post Options Post Options   Quote u101440 Quote  Post ReplyReply Direct Link To This Post Posted: 18 Oct 2009 at 4:19pm
Welcome to the forums. Unfortunately I cannot throw amy light on this problem as I have suffered from the same problem for the past few releases of this software.
 
It may help to know what your complete setup is to see if it's similar to me. I'm not running Windows 7 yet but I am running Vista 64 with the Asus Xonar HDAV sound card installed. Do u have this at all?
 
I agree that support at TMT can be lacking somewhat...I think few here will argue with this one. I've all but given up on ever getting this working properly.
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ncharlt View Drop Down
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Joined: 04 Oct 2009
Posts: 0 		Post Options Post Options   Quote ncharlt Quote  Post ReplyReply Direct Link To This Post Posted: 19 Oct 2009 at 9:34am
Hi,
 
Thanks for the reply - the only one I've had and that includes support! I think you're very genrous in your description - I would call the support disgusting. I'll give them a couple of days and then ask for a refund. Truly disappointing.
 
My systems is ASUS P5N7A-VM with E8400, 4GB Corsair RAM and 2xNovaHD-S2 tuners.
 
Regards
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mpdeglau View Drop Down
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Joined: 27 Oct 2009
Posts: 0 		Post Options Post Options   Quote mpdeglau Quote  Post ReplyReply Direct Link To This Post Posted: 27 Oct 2009 at 2:12pm
Did you ever get TMT working in WMC7?

I'm running Win 7, Intel Quad Core CPU with a Gigabyte MB.  4GB Ram.

Movies play fine when I use the stand alone player.  If I open the uMCEdvdPlayer.exe, it works (Name might be slightly different.  I'm not at the computer right now.).  But trying to access TMT through WMC I get the blue screen.

One suggestion on TGB was to set the exe to run as administrator.  But that didn't do anything.
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ncharlt View Drop Down
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Joined: 04 Oct 2009
Posts: 0 		Post Options Post Options   Quote ncharlt Quote  Post ReplyReply Direct Link To This Post Posted: 28 Oct 2009 at 2:07am
Hi,
 
No. I never got it working and many weeks after submitting a report ticket I have had no reply at all other than the original notification that a ticket was received. This really is the worse support I have ever received for any piece of software. As soon as I get a minute I'll go for a refund.
 
Regards
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ArcSoft_Jason View Drop Down
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Joined: 28 Jan 2008
Posts: 4570 		Post Options Post Options   Quote ArcSoft_Jason Quote  Post ReplyReply Direct Link To This Post Posted: 28 Oct 2009 at 3:12pm
Your support ticket was answered by support rep Dmitry on 10/6/2009. (It's not a great answer, but until you reply back they don't know you're still in need of assistance.)
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davinleeds View Drop Down
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Joined: 05 Nov 2007
Posts: 1053 		Post Options Post Options   Quote davinleeds Quote  Post ReplyReply Direct Link To This Post Posted: 28 Oct 2009 at 3:40pm
I cannot understand this stuff.

I have bought numerous MBs and countless videos and and TMT has worked, just fine

I will say they are AMD MBs and best luck has been with Nvidia.

The 24hz issue with ATI is still a puzzle but at 60 it's fine,  Half a resolution :(

But generally, I have bought off the shelf, put it together and it works.  I've used ATI MBs /Nvidia MBs

and video cards and it works.  What are others dragging around in their pockets.????

Damn it, why am I repeating myself?


Edited by davinleeds - 28 Oct 2009 at 3:43pm
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ArcSoft_Jason View Drop Down
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Joined: 28 Jan 2008
Posts: 4570 		Post Options Post Options   Quote ArcSoft_Jason Quote  Post ReplyReply Direct Link To This Post Posted: 28 Oct 2009 at 4:06pm
I'm not really sure either. I've set up a gazillion machines and it mostly just works. But even I've seen once in a while where it just blows up for no apparent reason on hardware that is know to work fine with a clean OS.
 
It shows once again I guess the endless variety of PC configurations are both it's main advantage and its curse.
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u101440 View Drop Down
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Joined: 23 Jan 2009
Posts: 0 		Post Options Post Options   Quote u101440 Quote  Post ReplyReply Direct Link To This Post Posted: 29 Oct 2009 at 5:20pm
Well I blew away my main HTPC a few nights ago and rebuild it from Vista 64 to Win 7 32 and basically only installed what was needed and so far TMT has worked flawlessly...must agree that with the endless variety of configurations it could be any number of items stopping this from working...but in my case it couldn't have been hardware (as this is still the same) so it must have been software related either in the configuraion or simply with the combination of different software...I'm just not sure.
 
Will be rebuilding a few of my other machines and will see the outcome of these and report back what I find.
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ArcSoft_Jason View Drop Down
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Joined: 28 Jan 2008
Posts: 4570 		Post Options Post Options   Quote ArcSoft_Jason Quote  Post ReplyReply Direct Link To This Post Posted: 29 Oct 2009 at 6:28pm
sure sure. In my case, I'm almost always messing about with the software environment on hardware platforms I've used a zillion times successfully. So I pretty much know it's always some change to the OS that's responsible, but it doesn't make it any easier to track down vs just restore when something goes south (which granted is a very drastic and unacceptable solution in real world situations.)
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