Internet Video Downloader Error

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   Hi:
I've searched this forum and I think I have a unique issue.
I got a copy of "Media Converter for Philips" with my new GoGear mp3/smv player.
After installation I can see the "Internet Video Downloader" appear in the upper left corner of YouTube videos in IE6 and IE8.  However, the download fails with "Error: Download Failed" after about a twenty second period of a "Waiting..." message.
The software as supplied by Philips has no serial number so I cannot even register it on this site.
The media converter itself seems to work well- I can convert TiVo for my SMV player!
I have used the CD and also pulled a zip package from Philips with the Media Converter software.  Both approaches give me the same error.
Is there any way I can get "official" support on this product?  I have my player S/N but I would guess ArcSoft has little use for this.
Thanks

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noleks Members Profile Find Members Posts Newbie Joined: 27 Oct 2009 Posts: 0	Quote Reply Topic: Internet Video Downloader Error Posted: 27 Oct 2009 at 6:37am
	Hi: I've searched this forum and I think I have a unique issue. I got a copy of "Media Converter for Philips" with my new GoGear mp3/smv player. After installation I can see the "Internet Video Downloader" appear in the upper left corner of YouTube videos in IE6 and IE8. However, the download fails with "Error: Download Failed" after about a twenty second period of a "Waiting..." message. The software as supplied by Philips has no serial number so I cannot even register it on this site. The media converter itself seems to work well- I can convert TiVo for my SMV player! I have used the CD and also pulled a zip package from Philips with the Media Converter software. Both approaches give me the same error. Is there any way I can get "official" support on this product? I have my player S/N but I would guess ArcSoft has little use for this. Thanks

noleks Members Profile Find Members Posts Newbie Joined: 27 Oct 2009 Posts: 0	Quote Reply Posted: 27 Oct 2009 at 12:33pm
	An Update... Because the original software has no serial number I cannot register it with Arcsoft to get support. Even the upgrade to Media Converter 2.5, a special coupon offer through Philips, has o serial number. I got the upgrade because the Philips M.C. claimed YouTube videos could not be converted unless I purchased the upgrade which has the FLV codec. That appears to have made no difference EITHER> I am about a day away from returning this thing.

kwellings Members Profile Find Members Posts Newbie Joined: 28 Oct 2009 Posts: 0	Quote Reply Posted: 28 Oct 2009 at 8:26am
	I have the same problem . Up until yesterday the Internet Video Downloader worked just fine. I tried uninstalling and re-installing the MC from the CD I got with my GoGear but I keep getting that error: download failed. Does anyone have a solution to this problem?

kpmisty Members Profile Find Members Posts Newbie Joined: 29 Oct 2009 Posts: 0	Quote Reply Posted: 29 Oct 2009 at 9:49pm
	I have exactly the same problem, does anyone have any idea how to fix it

daisylittleone Members Profile Find Members Posts Newbie Joined: 30 Oct 2009 Posts: 0	Quote Reply Posted: 30 Oct 2009 at 6:57am
	DITTO HERE.....PURCHASED ONLINE IN MAY OF THIS YEAR.....HAVE RECEIPT AND E MAIL CONFIRMING BUT STILL CAN'T GET THE EMAIL HELP TO RECOGNIZE ME

MediaPirate23 Members Profile Find Members Posts Newbie Joined: 02 Nov 2009 Posts: 0	Quote Reply Posted: 02 Nov 2009 at 3:34pm
	Its seems alot of people who has purchased this product is having the same issue. I dont know if this all happened in October because youtube decide to use another codec for their videos. But it seems suspicious for ArcSoft & Phillips to develop an inferior product that only last a couple of months... then ask people to purchase their Media Converter 3. ~~~~~~~~~~~~~~~~~~~~~~~~~~~ What a load of !!! If they dont do something soon, you ARcsoft and Philips Media Converter will be reported on several different media outlets from forums to blogs and such.

aaronsace Members Profile Find Members Posts Newbie Joined: 03 Nov 2009 Posts: 0	Quote Reply Posted: 03 Nov 2009 at 7:56am
	ArcSoft, fix the Video Downloader... I want to download a YouTube video!!!

atune4u Members Profile Find Members Posts Newbie Joined: 03 Nov 2009 Posts: 0	Quote Reply Posted: 03 Nov 2009 at 6:39pm
	I am having the same problem as above for the past month and cannot download from youtube or google with media converter 3. Is there a patch that will fix this issue.

WalterSr Members Profile Find Members Posts Newbie Joined: 07 Nov 2009 Posts: 2	Quote Reply Posted: 09 Nov 2009 at 7:10pm
	As of today, 11/09/09, the problem is fixed. Just reinstall the Video Downloader and it will tell you that an "update" is available. Works again. Thank you ArcSoft! Job well done!!!