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EhTray.exe APPCRASH when exiting TMT3 7MC with MM3

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el-ricardo View Drop Down
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Joined: 31 Jan 2009
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Post Options Post Options   Quote el-ricardo Quote  Post ReplyReply Direct Link To This Post Topic: EhTray.exe APPCRASH when exiting TMT3 7MC with MM3
    Posted: 05 Nov 2009 at 1:07am
I can confirm that the updated hookloader64.dll from support indeed resolves this issue.

Thanks all.
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SimonP View Drop Down
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Post Options Post Options   Quote SimonP Quote  Post ReplyReply Direct Link To This Post Posted: 13 Nov 2009 at 10:13pm
I have the same problem. I have tried (in firefox and IE) to fill in a support e-mail. When I click the submit button the page just refreshes back to a blank e-mail form. If I check my "questions" there are non listed. Did my e-mails go through? pilfoldATmwebDOTcoDOTza.
 
 
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ArcSoft_Jason View Drop Down
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Post Options Post Options   Quote ArcSoft_Jason Quote  Post ReplyReply Direct Link To This Post Posted: 16 Nov 2009 at 11:45am
If your Support: Product Knowledge Base: My Account: Questions list shows no questions, it's safe to assume it was not successfully submitted.
 
I'm not aware of any recent problems with it, and given the number of submissions we recieve on a daily basis from the Web form, it would appear that if you're having an issue it's something related to your environment.
 
If it persists, phone support might be an option, or maybe trying a different computer or adjusting your security settings or something on that PC to see if it matters.
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algi View Drop Down
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Post Options Post Options   Quote algi Quote  Post ReplyReply Direct Link To This Post Posted: 21 Dec 2009 at 8:39pm
Got the same problem yesterday with a fresh install of Windows 7 Home Premium 64bit and TMT3 v160.
The patched hookloader64.dll is from September.
Any plan to include it in the next update?
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ArcSoft_Jason View Drop Down
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Post Options Post Options   Quote ArcSoft_Jason Quote  Post ReplyReply Direct Link To This Post Posted: 22 Dec 2009 at 10:43am
It will be in the next update.
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