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WINDOWS 7, WEBCAM COMPANION, SONY VAIO |
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rhapsodyofbliss 
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Joined: 28 May 2010 Posts: 6 |
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 Topic: WINDOWS 7, WEBCAM COMPANION, SONY VAIOPosted: 28 May 2010 at 5:08am |
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So here's the deal:
Sony vaio VGNNW125J with vista, built-in webcam, webcam companion software, then a upgrade to windows 7.
Webcam working great!
windows 7 upgrade... webcam can't connect!
Sony tech support and geeksquad are both saying to restore system to factory settings!
This seems drastic, plus i actually like windows 7!
So, is there a software for my webcam that actually is windows 7 compatible?
And who else is having this problem, because i know i'm not the only one. Any REAL solutions thus far?
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sabba222000
Newbie
Joined: 26 May 2010 Posts: 4 |
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Posted: 28 May 2010 at 6:38am |
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i have same problem, i think Sony fill your pc with bloatware that you cannot remove, i cannot even delete wecam companion, there is no option to do so on the Vaio.
Sucks cannot use my webcam now, no one here seems to have an answer. I just want Arcsoft software off my pc but I cannot remove it - just not right when software companies do that, what right do they have. I guess they pay Sony a lot of money to do this, at least they could ensure the program works |
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ArcSoft_Jason
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Joined: 28 Jan 2008 Posts: 4599 |
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Posted: 28 May 2010 at 3:50pm |
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We don't do the system integration at all. Sony does all that. We just sell them a copy of the software. If uninstall has been disabled, that's Sony's decision. |
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rhapsodyofbliss
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Joined: 28 May 2010 Posts: 6 |
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Posted: 29 May 2010 at 6:10am |
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Yeah! I'm mad at sony because they sold me a product with the upgrade to windows 7, but failed to make sure that all the of software was actually compatible and they don't offer a driver to fix the issue. I don't think arcsoft is to blame, but I was hoping they had some sort of solution...
Perhaps if i get the webcam companion 3, the webcam will work again? I don't want to uninstall my webcam companion - i just want the webcam to actually work when i use the program! Also, I did uninstall, then reinstall the program successfully while trying to fix the issue, so i'm not sure why it didn't work for you? So far, i'm being told that I need to restore my system back to factory settings - which seems quite drastic so i haven't resorted to that - yet. I don't want to go back to windows vista, either.
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rhapsodyofbliss
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Joined: 28 May 2010 Posts: 6 |
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Posted: 30 May 2010 at 5:32pm |
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Update - I installed the new version - webcam companion 3, thinking it would work since it is windows 7 compatible, but it still says the webcam is not connected....
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sabba222000
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Joined: 26 May 2010 Posts: 4 |
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Posted: 01 Jun 2010 at 2:19am |
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Why would Sony force people to have a program that cannot be uninstalled without taking payment from the said Software company, it makes no sense. Sorry Jason I just do not believe you. Perhaps you could actually help with the problem, Sony have said to me that I have to restore my system, which I do not want to do, I have made lots of changes installed programs. To do that all over again would be a real pain.
And no doubt it would happen again, can anyone advise how to get Arcsoft programs off my Vaio? After all I did not ask for them, seriously this should be illegal whoever is at fault Sony or Arcsoft. If you do not want a program that is messing up your system you should be able to uninstall it. I think I could delete it from the registry but have no idea about such complicated stuff Edited by sabba222000 - 01 Jun 2010 at 2:21am |
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vingram6
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Joined: 03 Jun 2010 Posts: 1 |
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Posted: 03 Jun 2010 at 9:32pm |
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I am having the same problem with an MSI A6000 laptop. Webcam worked fine from last November until about a week ago when Windows automatically updated the drivers for the webcam. Since then I am getting a message that there is an error with the webcam, a black screen, no picture on both Webcam Companion and Skype. The new drivers have arcsoft in the name.
V. Ingram
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rhapsodyofbliss
Newbie
Joined: 28 May 2010 Posts: 6 |
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Posted: 04 Jun 2010 at 9:11am |
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Why would uninstalling arcsoft solve the problem? the webcam is not connected correctly and it doesnt work in any programs - webcam companion, skype, etc.
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rhapsodyofbliss
Newbie
Joined: 28 May 2010 Posts: 6 |
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Posted: 22 Jun 2010 at 5:54am |
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Has anyone actually come to a solution for this? And has anyone resorted to restoring to factory settings? because it seems as though that is my last resort but I don't want to go through with it unless I KNOW it will work
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ArcSoft_Jason
Admin Group
Joined: 28 Jan 2008 Posts: 4599 |
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Posted: 22 Jun 2010 at 12:13pm |
I never said anything about needing to pay us to resolve the problem. That will not resolve the problem. I said we aren't involved with any decision Sony may have made to allow/disallow uninstallation of our products and we have no solution for it at all--you'll need to work with Sony on a solution. I'm not even aware of whether or not they truly made such a decision--it seems odd.
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