You are here: Home > Support > Customer Case

Support

Products Help

ID #166318

Subject:error message during installation - file corrupt

Question:

Hello, I have sold a ViewSonic 3D videocamera in which is provided the ArcSoft TotalMedia HDCam software. When I install this software, it appears an error message who indicate that the installing file is corrupted. How can I fix this problem? Where can I find a right working file for a correct installation software? Many thanks. Fabio.

12/19/2014 7:41:09 AM

Support Answer:

Hello fabio,

Thanks for contacting ArcSoft Support. It is a pleasure assisting you.

We apologize for any inconvenience caused. Your version of (OEM Program) is an OEM program which is customized for the device it is bundled with. That means we provide the program, the manufacturer will modify our program to fit it into their device. Thus this program and your device is an overall and they cannot been seen separately. For the same reason, your problem showed should also be seen into a whole, so please contact the manufacturer of your device for further assistance. They know well about how the (OEM Program) fitting into your device and have quick, accurate solution for you. Besides, the manufacturer had a contract with us that they will solve the emerging problems, we do not provide technical support or maintenance for operating system compatibility except as requested by them. Thank you very much.

And even if the retail version, (OEM Program) is not maintained and supported any more. We apologize for that sincerely.

If there is anything else that we can do for you please let us know.

Best Regards,

ArcSoft Support Team

12/21/2014 5:48:51 PM

Question:

Sorry to inform you that ViewSonic Company has answered me that:

"There is information about the software,
but it doesn't appear to be available from downloading. In this case,
the only thing you can do is to contact the ArcSoft company and obtain a
demo or a trial.


Use the following support page: http://www.arcsoft.com/corporate/contact.html "



So, as the ViewSonic is not able to fix the problem, please supplying me a TotalMedia HDCam working copy because I have no ways to see 3D videos I realized with the 3D ViewSonic videocamera.

I know that is incredible what the ViewSonic has written me, I hope you understand in what situation I stay, in the half between you, Arcosft and ViewSonic, without have from you (Arcsoft and ViewSonic) the solution at software installation.
Each of you call the other one and each of you don't what to fix me the problem.
There is a serious company who want to help me and have a better place in paradise?
Thanks for your cooperation and collaboration, I wait your news.
Regards.
Fabio.

From: support@arcsoft.com
To: bio-logico@hotmail.it
Subject: Tickets:[166318]error message during installation - file corrupt
Date: Sun, 21 Dec 2014 17:48:55 -0800






Customer Support E-Mail Response












Customer Support E-Mail Response





Dear fabio iorio,


We would like to inform you that a response to your inquiry was posted at the URL. Please visit this address to view the response.

URL:http://www.arcsoft.com/support/customer_faq.asp?rid=M7IRB4BKNGG1MG2CSM8I387HNRXF7TVC


Note: The ticket will be automatically closed if you have not replied it within the following 10 days.


Thank you and best regards,



ArcSoft Customer Support








12/22/2014 7:15:47 PM

Support Answer:

Hello Fabio,

I am so sorry that ArcSoft does not have the trial version. If there is any version for that, I am willing to send it to you for free. Sorry for not being so helpful in the case.

If there is anything else that we can do for you please let us know.

Best Regards,

ArcSoft Support Team

12/23/2014 9:41:35 PM

Question:

Thank you for your collaboration and, as you told, please send me for free the software or another you have that permit me to see the 3D video I take with the ViewSonic videocamera I have.
Waiting your news, wish
Happy Christmas.
Fabio.

From: support@arcsoft.com
To: bio-logico@hotmail.it
Subject: Tickets:[166318]error message during installation - file corrupt
Date: Tue, 23 Dec 2014 21:41:38 -0800






Customer Support E-Mail Response












Customer Support E-Mail Response





Dear fabio iorio,


We would like to inform you that a response to your inquiry was posted at the URL. Please visit this address to view the response.

URL:http://www.arcsoft.com/support/customer_faq.asp?rid=M7IRB4BKNGG1MG2CSM8I387HNRXF7TVC


Note: The ticket will be automatically closed if you have not replied it within the following 10 days.


Thank you and best regards,



ArcSoft Customer Support








12/24/2014 5:25:52 PM

Support Answer:

Hello Fabio,

I am so sorry that ArcSoft does not have the program for the bundled device. I appreciate that you can contact the device manufacturer directly for a resolution.

Merry Christmas and Happy New Year!

Best Regards,

ArcSoft Support Team

12/24/2014 9:16:58 PM