General FAQ
Account Information
- How do I create an ArcSoft account?
- What are the advantages of joining the ArcSoft Account Center?
- How do I retrieve/change my password?
- How do I change my account information?
- What can I benefit from the ArcSoft's Newsletter Subscription?
Activation & Registration
- How do I activate the program?
- How to retrieve my activation code?
- What can I do if the activation code is not accepted?
- How to register my ArcSoft application?
- Do I need to register the program before submitting questions?
Download & Installation
- How do I download my software?
- How do I re-download software I have already purchased?
- If the download stops before it is complete, what should I do?
- After downloading my software, where is it located?
- Is downloading software the same as installing software?
Order Information
- Can I change the currency when I order the program?
- Where can I find my order history?
- Where can I locate my order status?
- What should I do if I cannot find my order?
- What can I do if I purchased a download version but did not receive an order confirmation?
- I have lost/deleted my order confirmation. What should I do now?
- What should I do if the download link in the order confirmation e-mail expired?
Purchase Information
- Do you offer technical support for trial users?
- What can I do if I purchased the program using a wrong e-mail address?
- How to purchase an upgrade?
- What's the difference between an update and upgrade?
- Updates
- Upgrades
- I would like to buy the trial software I downloaded. Do I need to re-download the product?
- What is a Backup CD?
- How to order the backup CD?
- How will the charge appear on my credit card?
- When will my credit card be charged?
- Can I apply one license to the program on multiple computers?
- I purchased the wrong product by mistake. Can I exchange it for the right one?
- How to add, remove, or adjust quantities in my shopping cart?
- Why do errors occur when I purchase the program when using my credit card?
- Is it necessary for me to enable cookies in my web browser?
Payment & Shipment
- What should I do if my shipping address is different than my billing address?
- Can you ship the product to my country?
- What payment methods do you accept?
- Do I have to pay custom fees if I live outside of the United States?
