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Products FAQ

  • How do I activate the program?

    You can activate the program in the User Center. Click the i icon  in the program title bar to access the User Center. Click the Activation tab to continue with the activation. To successfully activate the program, you need to make sure that the activation information used is accurate and there are no blank spaces before and after the Licensed Email and Activation Code.

  • How do I check whether my program has been activated?

    You can check it in the User Center. Click the i icon  in the program title to access the User Center. Click theActivation tab. If the program's activated, you will find the activation information there with the message saying that you have already purchased the product.

  • What languages does MediaConverter 8 support?

    Currently, MediaConverter 8 only supports English.

  • What are the differences between the trial version and the full version?

    The trial version has a 15-day free trial. Otherwise, they are the same.

  • How do I re-download software I have already purchased?

    You can log in to your ArcSoft Account to re-download the program. Click the Order History tab, and then click the relevant Invoice No. to download it. If the download link expires, you can download the trial version of the program from our online store and then use the Licensed Email and Activation Code to re-activate the program.

  • How do I fully reinstall the program?

    You can follow these specific steps to reinstall the software completely with Anti-virus and Firewall disabled. However, you would have needed to back up the original installation files to be able to do this.

    Note The following operations may cause other ArcSoft software to malfunction and you may need to reinstall all of them.

    1. Uninstall the software using Windows Add/Remove Programs in the Control Panel. Delete the program files in the program installation folder

    [drive letter]:\Program Files\ArcSoft\

    2. Restart your computer.

    3. Kill the process ACDaemon.exe/ACService.exe/ArcCon.ac in Task manager (Processes tab) if it exists.

    4. Remove the following folders:

    Windows XP:

    1) C:\Program Files\Common Files\ArcSoft

    2) C:\Documents and Settings\[current user]\Application Data\ArcSoft

    Windows 7/Vista:

    1) C:\Program Files\Common Files\ArcSoft

    2) C:\ProgramData\ArcSoft

    3) C:\Users\[current user]\AppData\Roaming\ArcSoft

    You may need to show the hidden files to get access these folders.

    Show hidden files in Windows XP:

    1). Open Folder Options by clicking Start, clicking Control Panel, clicking Appearance and Themes, and then clicking Folder Options.

    2). On the View tab, click Show hidden files and folders, and then click OK.

    Show hidden files in Windows 7/Vista:

    1). Open Folder Options by clicking Start, clicking Control Panel, clicking Appearance and Personalization, and then clicking Folder Options.

    Click the View tab.

    2). Under Advanced Settings, click Show hidden files, folders, and drives, and then click OK.

    5. Clean up the registry:

    1). Click Start, click Run or the search box, type regedit and click OK.

    2). Locate the following registry subkeys:

    [HKEY_LOCAL_MACHINE\SOFTWARE\ArcSoft]

    [HKEY_CURRENT_USER\Software\ArcSoft]

    3). Right-click to delete these two subkes.

    6. Reinstall the software.

  • How do I transfer videos to a device?

    All you have to do is select the file and device. MediaConverter 8 converts it. Several popular formats are supported to export, including AVCHD, WMV-3D, MP4-3D, MP3, MP4, AVI, WMV, MOV, and many other formats. Portable devices, such as iPhone, iPad, Samsung Galaxy, Nintendo Wii, Sony PS3 and Microsoft XBox 360 and more are supported.

  • How do I convert DVDs without copy protection?

    Insert the DVD disc in the DVD-ROM, and then open MediaConverter 8. Click the DVD icon in the left pane. The Add DVD dialog box displays. Click the Browse button  to locate the DVD. Select the desired chapters, audio track, or subtitle, and then click OK. The selected files are displayed in the Task List, ready for conversion.

  • How do I increase the quality of the media file?

    Click the Settings button  to display the Settings dialog box. Click the New Profile button  to display a side panel. Set the resolution and bit rate to a higher value for better quality. Also, check the Sharpen video files automatically option on the Options dialog box from the Tools menu .

  • What output format should I choose if I'm using iPad 4 or iPhone 5?

    The iPad 4 and iPhone 5 devices are not listed as an output format. You can select iPhone 4 as the output format if you are using iPhone 5, and select New iPad if you are using iPad 4.

  • Does MediaConverter continue to transfer once the computer's in hibernation mode?

    No. The program stops transferring once your computer enters hibernation mode.

  • Why does the FPS of a converted file change from 60 FPS to 30 FPS?

    MediaConverter currently does not support exporting files at 60 FPS. Any frame rates larger than 30 FPS will be exported as 30 FPS.

  • How can I rip audio from video files?

    Click the Rip Audio icon in the left pane. The Open dialog box displays. Browse to the desired video file you'd like to rip, select it, and then click Open. The audio file is loaded and displayed in the Task List. Click the Select Output button  to select the output format of the audio. The output is displayed in the Right Panel. To convert the audio file, select it in the Task List and click the Start button .

  • How do I use SimHD?

    Select Options from the Tools menu. From the Options dialog box, check the Enable ArcSoft SimHD to attain highly quality when upscaling videos option. Click OK.

  • How do I convert 2D photos to 3D?

    Sim3D in MediaConverter 8 converts 2D photos to 3D. Select the Photo icon and browse to the desired photo. Click Open and the photo displays in the Task List. Click the Select Output button. The Select Output dialog box displays. Select 3D from the Type drop-down list box and click Done. Select the photo in the Task List and click Start to convert the photo.

  • How do I convert 2D videos to 3D?

    Sim3D in MediaConverter 8 converts 2D videos to 3D. Select the Video icon and browse to the desired video. Click Open and the video displays in the Task List. Click the Select Output button. The Select Output dialog box displays. Select 3D from the Type drop-down list box and click Done. Select the video in the Task List and click Start to convert the video.

  • How can I preview the converted 3D videos?

    MediaConverter 8 does not support watching 3D videos. You can view the 3D effect with a media player which supports 3D playback such as ArcSoft TotalMedia Theater. Please also make sure that your computer display supports 3D playback as well.

  • How do I change the conversion order of media files?

    To change the order of the media file in the Task List, simply drag the media file to the desired position.

  • How do I export videos without black bars?

    To export videos without black bars, click the Settings button. The Resample feature includes several options: Keep Aspect Ratio, Letterbox, Crop, and Stretch.

    Keep Aspect Ratio – is the default output style and keeps the original ratio of the file. The exported file may have a different size but the aspect ratio will remain the same.

    Letterbox – if the aspect ratio is different between the input and output files, choose this option to use black bars to fill the blank area. Some devices may only allow a fixed aspect ratio and cannot play media files with a different aspect ratio.

    Crop – crops the original file to fit the aspect ratio of the output file. This option may delete black bars in the source file or, more likely, some sections of the video itself will be lost.

    Stretch - Stretch the output video to a target size. This will distort the aspect ratio of the source file and depending on how much the video must be stretched may impact the viewing experience for some users. (The experience will typically be similar to using Stretch modes on an HDTV which some users are okay with, and some users find unacceptable.)

  • How do I control the usage of CPU

    MediaConverter 8 can control the CPU usage on computers with multiple cores. This allows for more CPU capability to surf the Internet, play games, or watch a movie during conversion. All you need to do is click the + or – icons of the waveform at the bottom of the Main window to control the CPU number and usage. The higher the CPU usage, the faster the transcoding process. However, the computer may respond slower when you increase the usage.

  • What are the system requirements to use GPU encoding?

    To support accelerated converting H.264 video speeds with NVIDIA® CUDA™:

    Minimum Video Card Requirement:

    - NVIDIA Geforce 8xxx series or above

    Recommended Video Card Requirement:

    - NVIDIA Geforce 9xxx series or above

    To support accelerated converting H.264 video speeds with AMD® Accelerated Parallel Processing:

    Minimum Video Card Requirement:

    - ATI Radeon HD 4xxx series or above

    Note: To use AMD® VCE technology, the minimum video card requirement is ATI Radeon HD 6xxx series or above.

    To support accelerated conversion of H.264&MPEG2 video files with Intel® Quick Sync Video Technology (Sandy Bridge & Ivy Bridge):

    Minimum CPU Requirement:

    - Intel Core i3/5/7 2xxx series CPU.

    * Microsoft Windows Media Player 10 or above required for full support of device detecting and file transferring

  • How do I turn on GPU encoding?

    MediaConverter 8 supports NVIDIA® CUDA™, AMD® Accelerated Parallel Processing/AMD® VCE technology and Intel® Quick Sync video technology (Sandy Bridge & Ivy Bridge). If your system supports them, the Hardware Acceleration drop-down box displays in the Settings panel on the right side of the main screen. Select an option to start converting.

  • How can I import AVCHD DVDs and AVCHD videos into the program?

    The program MediaConverter 8 offers different options for you to import AVCHD DVDs and AVCHD videos. Please click the Videos tab in the left panel to import the AVCHD videos and click the AVCHD tab to import the AVCHD DVDs.

  • How can I select the language and audio channel for the output file?

    MediaConverter currently does not support selecting the language for the output file when the original file has multiple languages. The language will be defaulted to the first one in the language list of the original file.

    The program currently only supports audio channel 1and 2. Go to Settings, click New Profile, and then click the Audio tab to select the audio channel.

  • Does MediaConverter support embedded subtitles as in DVD and MKV?

    MediaConverter does not support embedded subtitles. It only supports separate srt files. Click the Load Subtitle button  in the Task List to load the file.

  • How can I edit the video clips added to the Task List?

    Click the Edit icon  in the Task List to access the Video Editor module. You can trim the video clip, mute the audio track, and change the speed. You can also adjust the color, and make various enhancements.

  • What file format should I choose if I want to save the converted file to a hard drive?

    To save the file to a hard drive, go to Select Output, and select Formats – Saved to Hard Drive from the Type drop-down list. You can choose from any of the file formats available such as AVI, MOV and MP4 to save the file.

  • How do I monitor folders?

    Monitor your download directory to automatically convert and synchronize any audio or video files that were added to the folders. Click the Tools icon and select Options from the menu. From the Options dialog box, select the Monitor tab. From the Monitor screen, select the folders you want to monitor by selecting the checkboxes besides the folders. Click OK to save your selections.

    Then click the Select Output button to choose the format compatible with your devices. Click the white arrow next to the Start button, and then check the Start Automatically option. All media files in the monitored folders will be converted automatically.

    Note: Closing MediaConverter 8 disables the monitoring feature.

  • Why can't I convert a DVD?

    First, make sure that your DVD disc is clean and is not scratched.

    Second, make sure that the region code of your DVD disc is compatible with your optical drive.

    Finally, you need to make sure that your DVD disc is not copy-protected. Due to reasons of intellectual property rights, MediaConverter does not support converting copy-protected discs.

  • How do I convert videos from websites and transfer to a device?

    To download videos from the Internet, ArcSoft provides a free application called Video Downloader. Simply click the Download icon and your video downloads to MediaConverter 7.5. Once your file is downloaded, all you have to do is select the file and device and MediaConverter 7.5 converts it. Several popular formats are supported to export, including AVCHD, WMV-3D, MP4-3D, MP3, MP4, AVI, WMV, MOV, and many other formats. Portable devices, such as iPhone 4, iPad 2, Nexus One, PSP 3000, Android phones, Nokia N97, XBOX 360, Wii, and more are supported.

  • How do I convert DVDs without copyright protection?

    Insert the DVD disc in the DVD-ROM and open MediaConverter 7.5. Click the DVD icon in the Left Pane. The Add DVD dialog box displays. Click the Browse button to locate the DVD. Select the desired chapters, audio track, or subtitle and click OK. The selected files are displayed in the Task List, ready for conversion.

  • How do I increase the quality of the media file?

    Click the Settings button to display the Settings dialog box. Click the New Profile button to display a side panel. Set the resolution and bit rate to a higher value for better quality. Also, check the Sharpen video files automatically option on the Options dialog box from the Tools menu.

  • How do I rip audio from video files?

    Click the Rip Audio icon from the Left Pane. The Open dialog box displays. Browse to the desired video file you'd like to rip, select it, and click Open. The audio file is loaded and displayed in the Task List. Click the Select Output button to select the output format of the audio. The output is displayed in the Right Panel. To convert the audio file, select it in the Task List and click the Start button.

  • How do I use SimHD?

    Click the Tools icon and select Options from the menu. From the Options dialog box, check the Enable ArcSoft SimHD to attain highly quality when upscaling videos option. Click OK.

  • How do I convert 2D photos to 3D?

    Sim3D in MediaConverter 7.5 converts any 2D photos to 3D. Select the Photo icon and browse to the desired photo. Click Open and the photo displays in the Task List. Click the Select Output button. The Select Output dialog box displays. Select 3D from the Type drop-down list box and click Done. Select the photo in the Task List and click Start to convert the photo.

  • How do I convert 2D videos to 3D?

    Sim3D in MediaConverter 7.5 converts any 2D videos to 3D. Select the Video icon and browse to the desired video. Click Open and the video displays in the Task List. Click the Select Output button. The Select Output dialog box displays. Select 3D from the Type drop-down list box and click Done. Select the video in the Task List and click Start to convert the video.

  • How do I preview the converted 3D videos?

    The program MediaConverter 7.5 does not support to watch the 3D videos. You should view the 3D effect with the media player which supports 3D playback such as ArcSoft TotalMedia Theatre. Please also make sure that your computer display supports 3D playback as well.

  • What kind of 3D glass should I use to watch the converted files?

    To playback the 3D files converted by the program, you need to use the 3D glass that is compatible with your 3D display device.

  • How do I change the converting order of the media files?

    To change the order of the media files in the Task List, simply drag the media file to the desired position.

  • How do I export videos without a black bar?

    To export videos without a black bar, click the Settings button. The Resample feature includes four options: Keep Aspect Ratio, Letterbox, Crop and Stretch.

    Keep Aspect Ratio – is the default output style and keeps the original ratio of the file. The exported file may have a different size, but there is no black bar.

    Letterbox – if the ratio is different between the input and output files, choose this option to use a black bar to fill the blank area. Some devices may only allow a fixed ratio and cannot play media files with a different ratio.

    Crop – crops the original file to fit the ratio between input and output files. This option deletes the black bar of the original file, yet some sections may be lost.

    Stretch - Stretches the output video to a target size.

  • How do I control the usage of CPU?

    MediaConverter 7.5 controls the CPU usage for the computer with multiple cores. This allows for more CPU capability to surf the Internet, play games, or watch a movie during conversion. All you need to do is click the + or – icon of the waveform at the bottom of the Main window to control the CPU number and usage. The higher the CPU usage, the faster the transcoding process. However, the computer may respond slower when you increase the usage.

  • What's the system requirement to use the GPU encoding?

    To support accelerated converting H.264 video speeds with NVIDIA® CUDA™:

    Minimum Video Card Requirement:

    - NVIDIA Geforce 8xxx series or above

    Recommended Video Card Requirement:

    - NVIDIA Geforce 9xxx series or above

    To support accelerated converting H.264 video speeds with AMD® Accelerated Parallel Processing:

    Minimum Video Card Requirement:

    - ATI Radeon HD 4xxx series or above

    To support accelerated conversion of H.264 & MPEG2 video files with Intel® Quick Sync Video Technology:

    Minimum CPU Requirement:

    - Intel Core i3/5/7 2xxx series CPU.

    * Microsoft Windows Media Player 10 or above required for full support of device detecting and file transferring

  • How do I turn on the GPU encoding?

    MediaConverter 7.5 supports NVIDIA® CUDA™, AMD® Accelerated Parallel Processing and Intel® Quick video technology. If your system supports them, the Hardware Acceleration drop-down box displays in the Settings panel on the right side of the main screen. Select an option to start converting.

  • How do I import AVCHD DVDs and AVCHD videos to the program?

    The program MediaConverter 7.5 offers the different options for you to import AVCHD DVDs and AVCHD videos. Please click Videos option in the left pane to import the AVCHD videos and click AVCHD option to import the AVCHD DVDs.

  • How can I select the language and audio channel for the output file?

    The program currently does not support to select the language for the output file once the original file has multiple languages. The language will be defaulted to the first one in the language list of the original file. The program currently only supports audio channel 1and 2. Please go to Settings, click New Profile and then click Audio tab to select the audio channel.

  • Does the program support embedded subtitles in DVD and MKV?

    The program does not support embedded subtitles. It only supports separate SRT files. Please click Load Subtitle option in the Task List to load the file.

  • How can I edit the video clips added to the Task List?

    Please click Edit option in the Task List to access the Video Editor module. You are allowed to trim the video clip, mute the audio track and change the speed. You can also adjust the color, enhancement and etc.

  • What file format should I choose if I want to save it to Hard Drive?

    To save the file to Hard Drive, please go to Select Output and select Formats – Saved to Hard Drive from the Type drop-down list. You can choose the file formats available such as AVI, MOV and MP4 to save the file.

  • How do I monitor folders?

    Monitor your download directory to automatically convert and synchronize any audio or video files that were added to the folders. Click the Tools icon and select Options from the menu. From the Options dialog box, select the Monitor tab. From the Monitor screen, select the folders you want to monitor by clicking in the box next to the folder. Click OK to save your selections.

    Then, click the Select Output button to choose the format compatible with your audio or video files. Click the white arrow next to the Start button and check the Start Automatically option. All media files will be converted automatically. Note: Closing MediaConverter 7.5 disables the monitoring feature.

  • Why can't I play DVD?

    Firstly, you need to make sure that your DVD disc is clean and is not scratched.

    Secondly, you need to make sure that the region code of your DVD disc is compatible with your optical drive.

    Finally, you need to make sure that your DVD disc is not copy-protected. Due to reasons of intellectual property rights, our program does not support copy-protected discs.

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