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Products FAQ

Print Creations FAQ

  • What modules are contained in the software bundles listed in the online store?

    Cards & Calendars bundle

    Half-Fold Greeting Card

    Quarter-Fold Greeting Card

    Photo Calendar

    Photo Book

    Photo Prints

    Slimline Card

    Pages & Scrapbook bundles

    Album Page

    Scrapbook

    Photo Book

    To get other modules, please click Updates and Patches from the Extras menu to update your application. However, you are required to purchase the activation code for the additional module. Buying more modules will save you more.

  • How do I download the trial version of the program?

    To download the trial version of Print Creations, please click Free Download on product website.

  • I've purchased the activation code for the template. However, it still has the watermark.

    Once you purchase the template within the program, the template will be automatically activated. In order to print it without watermark, you need to make sure that the relevant module is activated. Please move your cursor to the module on the main screen of the program. If the Activate Now button  displays below the module, then you are required to purchase the module to print its templates without watermark.

  • I have purchased the activation code for the module. Can I use all the templates without watermark in this module?

    After you purchased the module, you can use the templates under the All Free category  without watermark. However, you are required to make additional payments for the templates marked with amount in order to print them without watermark.

  • How do I tell whether the template/module has already been activated?

    Once you purchased the template/module with the program, the template/module will be automatically activated. To check whether it is activated, please move the cursor to the template/module and see whether you can find the Buy Now button or the Activate Now button. If yes, it indicates that the template/module is not activated.

  • Why is my activation code invalid?

    If you receive an error message when entering your activation code, this may be due to the following reasons:

    1. Make sure the template/module you want to activate corresponds to the one you've purchased.

    2. Copy and paste the activation code to avoid typing errors.

    3. Make sure the personalized information is the same with the one you used to purchase. You can check the current activation name in ArcSoft Connect. Please select View My ArcSoft Info from Start > All Programs > ArcSoft Connect, and then click the Your Personalized Information tab.

    If you are not sure about original personalized info, please contact us with the current one. Our support team will check it for you.

    If you find the personalized information is not the same with the original one, please follow steps below to reset the activation name.

    Windows 7/Vista:

    Click Start, in the search box, type %userprofile%\AppData\Local\ArcSoft, and then click OK to delete the Connection Service folder.

    Windows XP:

    Click Start, click Run, type %userprofile%\Local Settings\Application Data\ArcSoft, and then click OK to delete the Connection Service folder.

    After deleting the folder, launch Print Creations again. Click Activate Now below the module or click Buy Now below the template you want to activate. Enter the correct personalize name, and then continue with the activation.


    Module Activation

    Template Activation

  • What is personalized information?

    Personalized information is the name you use to personalize your software. For the first time you purchased templates/modules with ArcSoft programs, you'll be prompted to enter the personalized name.


    Note Once you've entered the name, you cannot change it later. One computer can only have one personalized name. If you need to reinstall your software (for example, if you purchase a new computer) and you have already purchased modules, you will need to enter the name just as you have entered here in order to use those modules.

    You can also personalize your software in ArcSoft Connect. Please select View My ArcSoft Info from Start > All Programs > ArcSoft Connect, and then click the Your Personalized Information tab. Click Personalized Now to enter the name.


    If you have entered a wrong name, the previous modules/templates you've purchased cannot be activated.

  • How do I fully reinstall the program?

    You can follow these specific steps to reinstall the software completely with Anti-virus and Firewall disabled. However, you would have needed to back up the original installation files to be able to do this.

    Note The following operations may cause other ArcSoft software to malfunction and you may need to reinstall all of them.

    1. Uninstall the software using Windows Add/Remove Programs in the Control Panel. Delete the program files in the program installation folder

    [drive letter]:\Program Files\ArcSoft\

    2. Restart your computer.

    3. Kill the process ACDaemon.exe/ACService.exe/ArcCon.ac in Task manager (Processes tab) if any exists.

    4. Remove the following folders:

    Windows XP:

    1) C:\Program Files\Common Files\ArcSoft

    2) C:\Documents and Settings\[current user]\Application Data\ArcSoft

    Windows 7/Vista:

    1) C:\Program Files\Common Files\ArcSoft

    2) C:\ProgramData\ArcSoft

    3) C:\Users\[current user]\AppData\Roaming\ArcSoft

    You may need to show the hidden files to get access these folders.

    Show hidden files in Windows XP:

    1). Open Folder Options by clicking Start, clicking Control Panel, clicking Appearance and Themes, and then clicking Folder Options.

    2). On the View tab, click Show hidden files and folders, and then click OK.

    Show hidden files in Windows 7/Vista:

    1). Open Folder Options by clicking Start, clicking Control Panel, clicking Appearance and Personalization, and then clicking Folder Options.

    Click the View tab.

    2). Under Advanced Settings, click Show hidden files, folders, and drives, and then click OK.

    5. Clean up the registry:

    1). Click Start, click Run or the search box, type regedit and click OK.

    2). Locate the following registry subkeys:

    [HKEY_LOCAL_MACHINE\SOFTWARE\ArcSoft]

    [HKEY_CURRENT_USER\Software\ArcSoft]

    3). Right-click to delete these two subkes.

    6. Reinstall the software.

  • Can I create a blank template?

    No. Currently the program does not support this feature.

  • Why the photo book cover is blank?

    The photo book cover is only available when you order the photo book. The cover is blank when you print it at home or save it to the hard drive.

  • How do I order a book using Print Creations - Photo Book?

    1. Select the desired template in the Photo Book module.

    2. Click the Order Book button  on the bottom left corner of the screen.

    3. Select the book cover, book size, etc.



    4. On the Design screen, drag and drop the pictures located on the left navigation panel. Click Get Pictures  to add the pictures you like. Click Book Settings  above the preview area to choose the preferred cover style and the page count. You can also reorder pages, change page layout, insert or delete pages.

    5. Once done, click the Order Book button located on the bottom right of the screen.

    6. Preview the photo book and choose the quantity. After confirmation, click Add to Cart  to continue with the purchase.

  • Where can I find the saved projects?

    The projects are storied in the following directory:

    Windows XP: C:\Documents and Settings\[current user]\My Documents\My Print Creations

    Windows Vista/7: C:\Users\[current user]\Documents\My Print Creations

  • How to use the Print Creations online?

    On the Print Creations online website, click the My Print Creations tab. Select the module you like in the left panel. Select a template and click Design to access the Design screen. If you are the first time to use the service, you are prompted to install the PrintCreationsX plug-in. Follow the on-screen directions to install it and you would not be asked it again for the next time.


  • What kind of web browser does the Print Creations online support?

    Print Creations online currently supports Internet Explorer 6/7/8 and FireFox up to 3.5.

  • Why does the plug-in always prompt to be installed though I've installed it?

    Please note that the Print Creations online service currently supports IE version 6/7/8 and FireFox version up to 3.5. The service might not work if you are using the latest versions of IE and FireFox.

  • How to save or open the projects made online?

    To open or save your pictures in projects, click here to subscribe as a Premier Member. Once subscribed, you are allowed to save the project in the Design screen. You can go to My Creations to find the saved projects.


  • Where are the projects saved which I've made online?

    The projects are storied in the following directory:

    Windows XP:

    C:\Documents and Settings\[Current User]\My Documents\My Print CreationsX

    Windows Vista/7:

    C:\Users\[Current User]\Documents\My Print CreationsX

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