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Product FAQ

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The answers to many commonly asked questions can be found in our Frequently Asked Questions list above. Please read our Support Policy about which products have been terminated and which products we provide the services.
  • eMail Support

    We respond to support issues by email usually within 48 hours(excluding holidays).
    Submit a case

    For help with

    ▪ Activation/Account Information

    ▪ Download/Installation

    ▪ Print Service/Logistics

    ▪ Product Information/User Guide

    ▪ Purchases/Orders

    ▪ Technical Issue/Trouble

  • Live Chat

    Monday – Friday
    (excluding holidays)
    9am – 4pm (Pacific Time)
    Chat Now

    For help with

    ▪ Installation issues

    ▪ Account/order inquires

    ▪ Product registration

    ▪ General questions about
       ArcSoft software

  • Phone Support

    Monday – Friday
    (excluding holidays)
    9am – 4pm (Pacific Time)
    (510) 440-9901

    For help with

    ▪ Installation issues

    ▪ Account/order inquires

    ▪ Product registration

    ▪ General questions about
       ArcSoft software

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