ArcSoft provides support and maintenance for its software products. The time period for such support and maintenance might vary depends on the release version of the software. Products reach the end of their product life cycles for a number of reasons. It could be due to market demands, technology innovation and development that drive changes and updates in the product, or the software simply mature over time and are replaced by newer product that includes advanced functionalities and more sophisticated technologies.
Currently we provide support for the following products only:
TotalMedia Theatre 6.0 or above versions
PhotoStudio 6.0 or above versions
PhotoStudio for Mac 6.0 or above versions
MediaConverter 8.0 or above versions
Print Creations 3.0 or above versions
Print Creations for Mac 3.0 or above versions
Panorama Maker 6.0 or above versions
Panorama Maker for Mac 7.0 or above versions
Perfect 365 1.0 or above versions for all platforms
Group Photo 1.0 or above versions
Photo+ 7.0 or above versions
Photo+ for Mac 3.0 or above versions
ShowBiz 5.0 or above versions
Portrait+ Stand-alone & Plug-in 3.0 or above versions
Portrait+ Stand-alone & Plug-in for Mac 2.0 or above versions
If you have purchased an earlier version of certain ArcSoft software, we recommend you to upgrade it to the latest version. The functionalities and operations of the earlier version might be different from the latest version, please download the trial version of the latest version from our official website to try it out first.
Please contact the hardware manufacturer directly for support issue related to the software bundled with such hardware. Please note that the OEM version of the software may not be exactly the same as the Retail version. If you receive your software free as a bundled version, the CD sleeve/case should have a sticker attached to it with the key information. If not, please contact the hardware manufacturer to get a new key.