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Products FAQ

  • What's new in TotalMedia Theater 6.5?

    Fully compatible with Windows 8.1

    Supports 4K video playback

    Support Blu-ray disc playback over Miracast

    Adds anti-shake feature to SimHD

    Improved auto-refresh rate changing

    Supports Media Center plug-in default language

    Supports Intel Haswell

    Fixed YouTube download issue

    Fixed Media Center crash issue when switching Resume DVD option

  • What should I do if the application crashes when I play Blu-rays or DVDs?

    There are many possible reasons that might cause a crash issue when playing disc media. Please check the following possibilities before contacting customer service for assistance:

    1. Update your graphic card driver to the latest version.

    2. Make sure there's enough free space on the installed drive.

    3. Run TotalMedia Theatre 6.5 as an Administrator.

    4. Disable or uninstall any anti-virus or development/debugging program temporarily.

  • How do I activate TotalMedia Theatre 6.5?

    You can activate the application from any of the three User Interfaces available in the application. During product activation, your licensed email and activation code are verified and licensed to run on your computer.

    1. Launch the trial version of TotalMedia Theatre. It typically starts at an activation screen.

    2. Copy (Ctrl+C) and Paste (Ctrl+V) the Licensed Email and Activation Code from your purchase confirmation email into the text boxes on this screen.

    3. Click "Activate" to activate the program.

    4. After you activated TotalMedia Theatre, you can find the activation information in Information Center > Activation Tab.

  • What languages does the program support?

    It supports German, English, Spanish, French, Italian, Japanese, Korean, Dutch, Portuguese (Brazil), Russian, Swedish, Chinese (Simplified) and Chinese (Traditional).

    1. Click the "Settings"  in the Title bar, and then choose UI Language from General.

    2. Click the "OK" button or the "Apply" button.

    3. Close and restart the application for the new language to take effect.

  • What is AACS?

    Advanced Access Content System Licensing Administrator (AACS LA) is developing the Advanced Access Content System, a specification for managing content stored on the next generation of prerecorded and recorded optical media for consumer use with PCs and CE devices. Advanced Access Content System will complement new innovations in the next-generation of optical discs, and enable consumers to enjoy next-generation content, including high-definition content.

  • What are the supported media types?

    Disc types: Blu-ray ( 2D & 3D ), AVCHD, AVCREC, DVD, DVD-VR.

    Video types: MPEG-1, MPEG-2, M2P, EVO, VOB, M1V, M2V, ASX, WMV, WMV HD, DAT, VRO, DVR-MS, 26L, JSV, JVT, H.264 HD, MP2, MOV, DV AVI, VC1, TS, TRP, TP, M2TS, QT, FLV, MKV, DivX, 3GP, 3P2.

    Audio types: MP3, WAV, WMA, AAC, Ogg, FLAC, APE.

    Subtitle types: SRT, SSA, IDX, SUB.

  • What are the shortcuts for TotalMedia Theatre 6.5?

    Keys Description and Action
    Esc In full screen mode, it will resume playing in normal window mode.
    Space Pause/Play
    O Stop
    Ctrl + Enter Resume
    F Play forward
    R Play backward
    Page Up Previous Chapter
    Page Down Next Chapter
    Ctrl + "X" Exit
    E Eject/Insert disc
    Ctrl + "S" Open Settings dialog
    Q Mute On/Off
    Shift + Up Increase volume
    Shift + Down Decrease volume
    Ctrl + "F" Show/Hide Sub Control Panel
    Z Full screen/Normal window
    F1 Help
    K Add bookmark
    P Capture picture
    Ctrl + "R" A-B repeat
    Ctrl + "T" Title Menu
    Ctrl + "U" Popup Menu
    G Change Angle
    L Change (Primary) Audio Stream
    S Change Subtitle
    Ctrl + "M" Disc Menu
    0-9 Go to chapter N
    F9 Red key
    F10 Green key
    F11 Yellow key
    F12 Blue key
    Enter Select
    Ctrl+"Z" Enable/Disable Keyboard Shortcuts
    Ctrl+"D" Right Click Menu
    Up Up
    Down Down
    Left Left
    Right Right
  • How can I fix the "Cannot access server" issue when I activate TotalMedia Theatre 6.5?

    Make sure the software is only installed on one computer as the license agreement.

    1. Download the zip file from the following link.
    http://downloads.arcsoft.com/downloads/faq/bin.zip

    2. Extract the contents of the ZIP file and click on the "run.bat" file.

    3. Activate the program with the Activation Code provided.

  • How can I remove the Information box in top right corner of the screen?

    Right click anywhere in the playback section of the screen, and uncheck the "Information" option in the menu.

  • How can I turn on 3D effects?

    Check the “Always play Blu-ray 3D in 3D mode” AND "Always play movies and video files in 3D mode" options in 3D Stereo Settings on the top menu bar. If that still doesn’t work, confirm you have selected the right viewing environment that matches your 3D hardware.

  • Why don't I see subtitles when I directly play BDAV content?

    It's not supported with the current version.

  • How do I download TM Remote from my Android phone?

    You can download TM Remote directly from your Android phone or via your computer using a QR scanner. To download using a QR scanner, you must already have installed a QR scanning application onto your Android phone. If you do not have a QR scanning application, you can install one from the Android Market.

    1. Start the Android Market application.

    2. Scroll through the application icons to locate the TM Remote icon.

    3. Tap the icon to start the downloading process. Once the application is downloaded, the TM Remote icon displays on your phone.

    4. Tap the TM Remote icon. The install page displays, asking if you want to install this application. Click the Install button.

    5. Tap Done to complete the installation. Tap Open to display TM Remote.

    6. You can start using TM Remote immediately; no set up is needed.

    Note: Make sure your WiFi is turned on, otherwise an error message displays.

  • How do I enable picture-in-picture on my Blu-ray disc?

    The Picture-in-Picture (PiP) feature can be found in the right-click menu of the standard desktop UI. This function is only available when playing discs with PiP function support.

  • How do I set a bookmark to start a movie at my favorite scene?

    Use the Smart Menu to set a bookmark. This feature mainly works for DVDs, since many Blu-ray discs do not support bookmarks.

    1. To display the Smart Menu, click the  icon, located on the bottom control panel. (Make sure a DVD or video file is playing in order to enable the Smart Menu.)

    2. Click Add Bookmark to add a bookmark at the current point. All bookmark thumbnails for a movie are displayed in the Bookmark tab.

    3. Click the desired thumbnail to play the movie.

  • Why does playback stop after the opening screen of some Blu-Ray discs?

    Some Blu-Ray discs might download BD Java files from the Internet which stop the playback after the opening screen and cause a significant delay, particularly if there are server or connection related issues. You can try pressing Ctrl+T to continue playback or you can disable access to the Internet completely using these steps:

    1. Click the "Settings"  in the Title bar.

    2. Choose the "BD-Java" option.

    3. Unselect the "Allow Access to Internet" option.

  • What's new in TotalMedia Theatre 6?

    ArcSoft TotalMedia® Theatre 6 provides the following major features:

    Play Blu-ray 3D movies and convert 2D movies to 3D

    Play and download video streams

    Support external subtitle files like SRT, SMI, SSA, IDX and SUB

    Supported video formats: AVS, WTV, MKV (with multiple audio tracks and subtitles)

    Supported audio formats: ALAC, wmal, APE, FLAC, LPAC, OFR

    Apply Smart Menu for DVD and video files

  • What are the supported media types?

    Disc types: Blu-ray ( 2D & 3D ), AVCHD, AVCREC, DVD, DVD-VR.

    Video types: MPEG-1, MPEG-2, M2P, EVO, VOB, M1V, M2V, ASX, WMV, WMV HD, DAT, VRO, DVR-MS, 26L, JSV, JVT, H.264 HD, MP2, MOV, DV AVI, VC1, TS, TRP, TP, M2TS, QT, FLV, MKV, DivX, 3GP, 3P2.

    Audio types: MP3, WAV, WMA, AAC, Ogg, FLAC, APE.

    Subtitle types: SRT, SSA, IDX, SUB.

  • What are the shortcuts for TotalMedia Theatre 6?

    Keys Description and Action
    Esc In full screen mode, it will resume playing in normal window mode.
    Space Pause/Play
    O Stop
    Ctrl + Enter Resume
    F Play forward
    R Play backward
    Page Up Previous Chapter
    Page Down Next Chapter
    Ctrl + "X" Exit
    E Eject/Insert disc
    Ctrl + "S" Open Settings dialog
    Q Mute On/Off
    Shift + Up Increase volume
    Shift + Down Decrease volume
    Ctrl + "F" Show/Hide Sub Control Panel
    Z Full screen/Normal window
    F1 Help
    K Add bookmark
    P Capture picture
    Ctrl + "R" A-B repeat
    Ctrl + "T" Title Menu
    Ctrl + "U" Popup Menu
    G Change Angle
    L Change (Primary) Audio Stream
    S Change Subtitle
    Ctrl + "M" Disc Menu
    0-9 Go to chapter N
    F9 Red key
    F10 Green key
    F11 Yellow key
    F12 Blue key
    Enter Select
    Ctrl+"Z" Enable/Disable Keyboard Shortcuts
    Ctrl+"D" Right Click Menu
    Up Up
    Down Down
    Left Left
    Right Right
  • What is AACS?

    Advanced Access Content System Licensing Administrator (AACS LA) is developing the Advanced Access Content System, a specification for managing content stored on the next generation of prerecorded and recorded optical media for consumer use with PCs and CE devices. Advanced Access Content System will complement new innovations in the next-generation of optical discs, and enable consumers to enjoy next-generation content, including high-definition content.

  • How do I activate TotalMedia Theatre 6?

    You can activate the application from any of the three User Interfaces available in the application. During product activation, your licensed email and activation code are verified and licensed to run on your computer.

    1. Launch the trial version of TotalMedia Theatre. It typically starts at an activation screen.

    2. Copy (Ctrl+C) and Paste (Ctrl+V) the Licensed Email and Activation Code from your purchase confirmation email into the text boxes on this screen.

    3. Click "Activate" to activate the program.

    4. After you activated TotalMedia Theatre, you can find the activation information in Information Center  > Activation Tab.

  • What languages does the program support?

    It supports German, English, Spanish, French, Italian, Japanese, Korean, Dutch, Portuguese (Brazil), Russian, Swedish, Chinese (Simplified) and Chinese (Traditional).

    1. Click the "Settings"  in the Title bar, and then choose UI Language from General.

    2. Click the "OK" button or the "Apply" button.

    3. Close and restart the application for the new language to take effect.

  • What should I do if the application crashes when I play Blu-rays or DVDs?

    There are many possible reasons that might cause a crash issue when playing disc media. Please check the following possibilities before contacting customer service for assistance:

    1. Update your graphic card driver to the latest version.

    2. Make sure there's enough free space on the installed drive.

    3. Run TotalMedia Theatre 6 as an Administrator.

    4. Disable or uninstall any anti-virus or development/debugging program temporarily.

  • Why don't I see subtitles when I directly play BDAV content?

    It's not supported with the current version.

  • How do I download TM Remote from my Android phone?

    You can download TM Remote directly from your Android phone or via your computer using a QR scanner. To download using a QR scanner, you must already have installed a QR scanning application onto your Android phone. If you do not have a QR scanning application, you can install one from the Android Market.

    1. Start the Android Market application.

    2. Scroll through the application icons to locate the TM Remote icon.

    3. Tap the icon to start the downloading process. Once the application is downloaded, the TM Remote icon displays on your phone.

    4. Tap the TM Remote icon. The install page displays, asking if you want to install this application. Click the Install button.

    5. Tap Done to complete the installation. Tap Open to display TM Remote.

    6. You can start using TM Remote immediately; no set up is needed.

    Note: Make sure your WiFi is turned on, otherwise an error message displays.

  • How do I enable picture-in-picture on my Blu-ray disc?

    The Picture-in-Picture (PiP) feature can be found in the right-click menu of the standard desktop UI. This function is only available when playing discs with PiP function support.

  • How do I set a bookmark to start a movie at my favorite scene?

    Use the Smart Menu to set a bookmark. This feature mainly works for DVDs, since many Blu-ray discs do not support bookmarks.

    1. To display the Smart Menu, click the  icon, located on the bottom control panel. (Make sure a DVD or video file is playing in order to enable the Smart Menu.)

    2. Click Add Bookmark to add a bookmark at the current point. All bookmark thumbnails for a movie are displayed in the Bookmark tab.

    3. Click the desired thumbnail to play the movie.

  • Why does playback stop after the opening screen of some Blu-Ray discs?

    Some Blu-Ray discs might download BD Java files from the Internet which stop the playback after the opening screen and cause a significant delay, particularly if there are server or connection related issues. You can try pressing Ctrl+T to continue playback or you can disable access to the Internet completely using these steps:

    1. Click the "Settings"  in the Title bar.

    2. Choose the "BD-Java" option.

    3. Unselect the "Allow Access to Internet" option.

  • How do I register TotalMedia Theatre 5?

    To register TotalMedia Theatre 5:

    1.Select the Information Center icon located in the top control panel. The Information Center dialog box displays.

    2.Click the large Registration button in the lower left panel.

    3.Enter the required information.

    4.Click Submit.

    Another option to register TotalMedia Theatre 5:

    1.Copy the Serial Number from the Splash/About screen.

    2.Log into your ArcSoft account and select Software Registration.

    3.Enter the required information.

    4.Click Submit.

  • How do I download TM Remote from my Android phone?

    You can download TM Remote directly from your Android phone or via your computer using a QR scanner. To download using a QR scanner, you must already have installed a QR scanning application onto your Android phone. If you do not have a QR scanning application, you can install one from the Android Market.

    1.Start the Android Market application.

    2.Scroll through the application icons to locate the TM Remote icon.

    3.Tap the icon to start the downloading process. Once the application is downloaded, the TM Remote icon displays on your phone.

    4.Tap the TM Remote icon. The install page displays, asking if you want to install this application. Click the Install button.

    5.Tap Done to complete the installation. Tap Open to display TM Remote.

    You can start using TM Remote immediately; no set up is needed.
    Note: Make sure your WiFi is turned on, otherwise an error message displays.

  • How do I download TM Remote from my computer using a QR scanner?

    You can download TM Remote via your computer using a QR scanner. To download using a QR scanner, you must already have installed a QR scanning application onto your Android phone. If you do not have a QR scanning application, you can install one from the Android Market.

    1.Open the QR code scanner application on your Android phone.

    2.From TotalMedia Theatre 5 product page, browse to the TM Remote section.

    3.Point your phone at the QR code to scan it. TM Remote will be launched on theAndroid Market on your phone.

    4.Tap the icon to start the downloading process. Once the application is downloaded, the TM Remote icon displays on your phone.

    5.Tap the TM Remote icon. The install page displays, asking if you want to install this application. Click the Install button.

    6.Tap Done to complete the installation. Tap Open to display TM Remote.

    You can start using TM Remote immediately; no set up is needed.

    Note: Make sure your WiFi is turned on, otherwise an error message displays.

  • How about I have download TM Remote into my mobile phone but it can't see my computer?

    It can be resolve by following steps:

    1.check window7 firewall blocks all incoming connections or not

    (1) Start—control panel – system and security –windows firewall – change notification settings

    (2)Please don't choose "Block all incoming connections, including those in the list of allowed programs" with Home and Public network.

    (3)The right settings are shown in "win7_firewall_setting.jpg". If your setting is right and android TM Remote can't search you PC again. See step 2

    2.TM Remote may not be added to you win7 firewall trust list. Don't worry, we can add by ourselves:

    (1) Start—control panel – system and security –windows firewall –- Advanced settings – Inbound Rules

    (2) As shown in "Unadd_firewall_stustList.jpg", Firewall stops the APP.

    (3) Click properties that show in "Unadd_firewall_stustList.jpg", then Allow the connection. Show as "add_firewall_trustList.jpg".

    (4) Click "ok", android TM Remote can search PC. As shown in "work normal.jpg".

    For Pictures, please refer to:

    ftp://FAQ_upload:pm!qSX21@hz-ftp.arcsoft.com.cn/mobile can't see my computer.zip

  • How do I use TM Remote?

    Once TM Remote is downloaded onto your Android phone, it can be used immediately. With WiFi turned on, the TM Server communicates with TotalMedia Theatre 5.

  • How do I remove TM server?

    If you have no plans to use the TM Remote Android phone application, you can safely disable TM Server on your PC through the following method:

    1.Select Start | All Programs (or just Programs depending on your operating system.)

    2.Select the Startup folder

    3.Right click on the TM Server shortcut in the Startup folder

    4.Select Delete

    5. Restart your system

  • How do I watch my 2D DVDs in 3D? (only available for vista and win7)

    During movie playback, click to switch between 2D and 3D playback. Click to show the 3D Configuration settings shown below:
    General Settings

    Always play Blu-ray 3D™ movie in 3D mode

    Check this option to automatically play Blu-ray 3D™ movies in 3D mode. Otherwise, ArcSoft TotalMedia® Theatre 5 will play Blu-ray 3D™ movies in 2D mode.

    Always play movies and video files in 3D mode

    Check this option to play all the supported movies types and video files in 3D mode.

    Note: If neither of the above two options are checked, ArcSoft TotalMedia® Theatre 5 playback will be in 2D mode, and can't be switched to 3D mode.

    Source File Layout

    Select the source file layout of your movie so ArcSoft TotalMedia® Theatre 5 can play it properly.

    Auto Detect - When checked, ArcSoft TotalMedia® Theatre 5 will detect the source file layout and automatically play it in 3D mode. In a case of mis-detection, please try to manually set the source layout.

     2D - Select this option when your source file is a 2D video/movie. ArcSoft TotalMedia® Theatre 5 will use Sim3D™ to convert the file to 3D in real-time.

     Left/Right - Select this option when your source file already contains 3D images constructed by left and right images.

     Top/Down - Select this option when your source file already contains 3D images constructed by top and bottom images.

     Anaglyph - Select this option when your source file already contains 3D images constructed by red and cyan overlapped images.

     Line Interleave - Select this option when your source file already contains 3D images alternating between left-eye and right-eye lines.

     Four View - Select this option if source video contains 4 images. When you play the file in 2D, you should see a picture similar to the one here.

    Depth Perception

    Drag the Depth Perception slider to adjust the amount of depth in the video image.

    Viewing Environment

    Select your Display Configuration

    Select your 3D playback equipment so ArcSoft TotalMedia® Theatre 5 can play the movie properly.

    NVIDIA 3D Vision Ready Display - Select NVIDIA® 3D Vision™ Ready display like a HDMI 1.4 3D TV, 120Hz LCD display 3D projector, or 100Hz and higher analog CRT.

    AMD HD3D Technology - Select this if your display is a HDMI 1.4 3D TV or 120Hz LCD display.

    Micro-polarized 3D LCD - Select this if your display is a Micro-polarized LCD TV that supports Line Interleave 3D output.

    3D Ready DLP HDTVs - Select this if your display is a 3D-ready DLP TV that supports Checkerboard output.

    Other Display - Select this if your display is not a 3D-ready display.

    Swap Left/Right image when you experience eyestrain in 3D mode

    some displays may have swapped images between the left eye and right eye which can cause eyestrain when it reverses. Check this option if you experience eyestrain.

  • How do I watch videos from YouTube?

    1.Click the Media Manager button and the Online tab located in the left panel to reveal several YouTube options.

    2.Click the desired option and choose the video you'd like to watch.

    3.Single-click to play the video at thumbnail preview size. Double-click the video to play it full size.

  • How do I set the playback quality for YouTube videos?

    1.Click the Settings icon to display the Settings dialog box.

    2.Click the Playback tab.

    3.From the YouTube File Profile dropdown list box, select the desired playback quality.

    4.Click the Apply and OK button.

  • How do I set the playback quality for my videos?

    To set the settings for De-Noise, Dynamic Lighting, Sharpness, and Resolution Smoothness, you must first insert a DVD into your computer.

    1.Click the small white arrow next to the SimHD button to display the SimHD Settings dialog box.

    2.Deselect the Automatic checkbox and make sure the Enable checkbox is checked.

    3.Select the desired checkbox for De-Noise, Dynamic Lighting, Sharpness, and Smoothness.

  • How do I view detailed information about my video or DVD?

    Depending on the information needed, you can view detailed data either from the Smart Menu or Information tab.

    The Smart Menu displays information on the currently playing DVD or video file without interrupting playback.

    The Information tab displays several video and audio attributes such as media type and format, bitrate, frame rate, resolution aspect ratio, language, sampling frequency, bits per sample, and more. The Information popup displays some of the same basic info without interrupting the video.

    1.To display the Smart Menu, click the icon, located on the bottom control panel. (Make sure a DVD or video file is playing in order to enable the Smart Menu.) For information on each command on the Smart Menu, please refer to the online Help or manual.

    2.To display the Information tab, click the Settings  icon, located in the top right corner of the main screen, to display the Settings dialog box. Click the Information tab to display the video and audio attributes.

    3.To display the Information popup, open the right-click menu and select

    Information

  • How do I play two videos at one time?

    To enable the Picture-in-Picture (PiP) feature, use the right-click menu. This function is only available when playing discs with PiP function support.

  • How do I set a bookmark to start a movie at my favorite scene?

    Use the Smart Menu to set a bookmark. This feature mainly works for DVDs, since many Blu-ray discs do not support bookmarks.

    1.To display the Smart Menu, click the  icon, located on the bottom control panel. (Make sure a DVD or video file is playing in order to enable the Smart Menu.)

    2.Click Add Bookmark to add a bookmark at the current point. All bookmark thumbnails for a movie are displayed in the Bookmark tab.

    3.Click the desired thumbnail to play the movie.

  • How can a video file open automatically in TotalMedia Theatre 5 when double-clicking on it in Windows?

    A variety of video formats is supported with ArcSoft TotalMedia® Theature 5 and listed on the File Association tab.
    To select a specific video file format:

    1.From the Settings dialog box, select the File Association tab.

    2.Select the desired video file format or check the All checkbox.

    3.Click Apply and then OK.

  • How do I capture images from my video file?

    Use the Right-Click Menu/Capture command to capture a still image from the current video screen and save the image to a storage folder. This feature mainly works for DVDs, since many Blu-ray discs do not support capturing images. Note: If the movie content is protected, the Capture function is disabled.

    To capture an image:

    1.Select Capture or press P from the right-click menu to capture an image from the current video screen. The captured image is saved in the storage folder.

    2.To set the folder location for saved images, click the Settings icon to display the Settings dialog box.

    3.From the General tab, click the Change button to browse to the desired folder to save captured images.

    4.Click Apply and OK.

  • How do I load external subtitles?

    This feature is for video files only; Blu-ray discs and DVDs cannot load external subtitles.

    To select a specific language as a subtitle:

    1.From the Right-Click Menu, click Subtitles and the Add Subtitle submenu.

    2.Browse to the desired file. Click Open.

  • How do I improve the sound and display of my video?

    Use the AV Center to configure and adjust audio and video output for your playback. For more information on each feature, refer to the online help or user's manual.

    To adjust the sound and display for your video:

    1.Click the AV Center button to display five tabs: Audio Output, Audio Effects, Equalizer, Display, and Video Effects.

    2.Click the Audio Output tab to choose the audio output mode for the selected sound card.

    3.Click the Audio Effects tab to increase the volume for your video when the system and program volume are already set to maximum. You can also choose an audio effect mode.

    4.Click the Equalizer tab to boost low, mid-range, and high audio frequencies on the 10-band equalizer. Click and drag each band to adjust the level.

    5.Click the Display tab to adjust video playback for a high-performance video card. You can also choose the Deinterlacing option if you are watching your movie on an LCD screen or an HDTV.

    6.Click the Video Effects tab to change the brightness, contrast, hue, and saturation of your movie.

  • How do I change the language of the program?

    You can set your favorite language for TotalMedia Theatre 5.

    To set language options:

    1.Display the Settings dialog box by clicking the Settings icon, located in the Top Control Panel.

    2.Click the General option.

    3.From the UI Language drop-down list box, select the preferred language.

    4.Click OK.

  • How do I change the folder for my captured images and bookmarks?

    You can change the path to store captured images and bookmarks.
    To select a new folder:

    1.Display the Settings dialog box by clicking the Settings icon, located in the Top Control Panel.

    2.Click the General option.

    3.Click the Change button next to the Captured Images and Bookmarks Storage drop-down list box and select a new folder.

    4.Click OK on the Browse for Folder dialog box. Click OK on the Settings dialog box.

  • How do I set my video to automatically play in full screen?

    Use the Playback settings tab to set movie playback options.
    To set the full screen option:

    1.Display the Settings dialog box by clicking the Settings icon, located in the Top Control Panel.

    2.Click the Playback option.

    3.Check the Auto Full Screen checkbox to automatically switch to full screen mode when you start playing movies.

    4.Click Apply and OK.

  • How do I change my movie playback options?

    Use the Playback settings tab to set movie playback options. This feature is not available for Blu-ray discs. Other discs may not support the Auto-Resume feature or include similar functionality built-in to their disc navigation.
    To change movie playback options:

    1.Display the Settings dialog box by clicking the Settings icon, located in the Top Control Panel.

    2.Click the Playback option.

    3.From the Auto-Resume drop-down list box, select the desired option.

    4.Click Apply and OK.

  • How do I access the Internet?

    You can enable BD-Java features to access the Internet.

    To access the Internet:

    1.Display the Settings dialog box by clicking the Settings icon, located in the Top Control Panel.

    2.Click the BD-Java option.

    3.Check the Allow Access to Internet checkbox.

    4.From the Certification drop-down list box, select the desired option.

    5.Click Apply and OK.

  • How do I change the storage location for my BD-Live downloadable content?

    To change to storage location:

    1.Display the Settings dialog box by clicking the Settings icon, located in the Top Control Panel.

    2.Click the BD-Java option.

    3.Click the Change button next to the BD-Live Download Storage box and select a new folder.

    4.Click OK on the Browse for Folder dialog box.

    5.Click Apply and OK on the Settings dialog box.

  • How do I set a password to restrict my children from watching R-rated movies?

    To restrict specific movie levels and set a password:

    1.Display the Settings dialog box by clicking the Settings icon, located in the Top Control Panel.

    2.Click the Parental Control option.

    3.Select the movie level from the Level Setting drop-down list box.

    4.Click the Set Password button to enter a password. Click OK.

    5.Click Apply and OK on the Settings dialog box.

  • How do I display the current power supply?

    To display the current power supply:

    1.Display the Settings dialog box by clicking the Settings icon, located in the Top Control Panel.

    2.Click the Power Manager option. The Power Status displays the power supply (AC Line or Battery) that your computer is currently using.

  • How do I register TotalMedia Theatre 5?

    To register the software:

    1.Click the Information Center icon, located in the top left side of the main screen, to display the Information Center dialog box.

    2.Click the Registration button. Follow the online instructions.

  • How do I reposition and resize subtitles?

    To reposition and resize the subtitles:

    1.While the movie is playing and the subtitles are displayed, mouse-over the subtitle. A box surrounds the subtitle. Drag-n-drop the subtitle box to the desired location.

    2.To resize the subtitle, use the scroll wheel on the mouse to increase or decrease the size of the letters.

    3.Click the arrow icon to reset the text to normal.

  • How do I set TotalMedia Theatre 5 to automatically load external subtitles?

    In order for TotalMedia Theatre 5 to automatically load external subtitles, the file name for the movie and the subtitle must match. Both files must be located in the same folder. For example, for the movie King Arthur, the filename kingarthur.wmv must match the subtitle file kingarthur.srt.

    To rename the subtitle file name, from Windows Explorer, locate the subtitle file and rename it to match the movie name.

  • Why can't find the 3D settings in my TMT5?

    Win XP can't support the Sim 3D, please upgrade your system to Win vista or Win 7.

  • Why can't I enable the SimHD?

    It probably due to the original file limit:

    File type: .mpg or .mpeg

    File format: MPEG 2

    Maximal video resolution: 720 x 576 (DVD Resolution)

    Video width and height: should be multiples of 16

  • How can I know whether my PC meets the requirement of TMT5 or not?

    You can download a BD assistant to have a test, please refer to:

    http://www.arcsoft.com/en-us/bd_assistant.asp?id=

  • Can I possibly try to fix the issue by myself?

    Yes, the methods include:

    1. Installing the latest driver for your graphic card and sound card

    2. Uninstall and reinstall the driver for your graphic card and sound card

    3.Change another drive

    4.uninstall and reinstall the TMT5

  • How to COMPLETELY uninstall and reinstall my TMT5?

    You can try these specific steps to uninstall/reinstall completely (before that, please make sure you keep the original installer):

    Step1: Control Panel -> Programs -> uninstall TMT5, restart PC

    Step2. delete these files/folders:

    XP OS:

    C:\Documents and Settings\current user \local settings \arcsoft\ArcSoft TotalMedia Theatre 3

    C:\Documents and Settings\current user\Application Data\ArcSoft\ArcSoft TotalMedia Theatre 3

    C:\Windows\System32\drivers\archlp.sys

    C:\Program Files\ArcSoft

    Vista/W7 32-bit OS:

    C:\Users\current user\AppData\Roaming\ArcSoft

    C:\Users\current user\AppData\Local\ArcSoft

    C:\Users\All Users\ArcSoft

    C:\Windows\System32\drivers\archlp.sys

    C:\Program Files\ArcSoft

    C:\ProgramData\ArcSoft\licensedata

    Vista/W7 64-bit OS:

    C:\Users\current user\AppData\Roaming\ArcSoft

    C:\Users\current user\AppData\Local\ArcSoft

    C:\Users\All Users\ArcSoft

    C:\Windows\SysWoW64\drivers\archlp.sys

    C:\Program Files (X86)\ArcSoft

    C:\ProgramData\ArcSoft\licensedata

    Step3: Clean up the registration files:

    1).Go to Start menu and click "Run", type "regedit" and press Enter.

    2).Delete [HKEY_LOCAL_MACHINE\SOFTWARE\ArcSoft] and [HKEY_CURRENT_USER\Software\ArcSoft].

    Step 4: Reinstall TMT after rebooting the computer.

  • What necessary information I can provide when I sent an E-mail to them?

    If it relate to audio, please provide the following information:

    1. What is your sound card type: On-board or USB external or independent?

    2. Which model (Brand) Sound card it is? (Chipset or model etc) What is the driver of Sound card?

    3. How do you connect between different devices? Is the connection is through AVR?

    4. Which model (Brand) is your AV Receiver?

    5. Did you have changed the setting of TMT setup -audio Tab setting, Sound card setting and AVR setting? If yes, Please tell us the detail information for these setting:TMT audio Tab setting, Sound card setting and AVR setting.

    6. What is the OS? (Vista64-sp1 or Vista32-sp1?)

    7. Does every disc have the same result? What are the video and audio info of the disc? Can you please offer the disc names?

    Other issue please provide the following information:

    1.CPU (For example, Intel Core2 Duo CPU E8300 @ 2.83 GHz)

    2.RAM

    3.Operating System ( Such as Vista 32bit SP1, Vista 64bit SP2 )

    4.Graphics card and driver

    5.Sound card and driver

    6.Motherboard

    7.Monitor model and name

    8.If you use TV as your monitor, please tell us the connector. (HDMI? VGA? DVI?)

    9.Screen resolution and refresh rate (Such as 1920*1080, 24hz/60hz)

    10.Blu-ray disc driver

    11.The Blu-ray Disc titles you have tested.(Such as BD: 'Transformers' Region A )Could you please provide me a link to show its information?

    12.Anti-Virus software model and name

  • My TMT5 remains in trial version though I have already pay for it, what to do?

    Please COMPLETELY uninstall your current TMT and reinstall it by running the installer you downloaded from Arcsoft account -> my order history -> TMT -> Details -> step6 -> download

  • How can I get the backup CD?

    Please contact 510-440-9901 and press option 2, Monday to Friday between the hours of 8:30am to 5:30pm PST to order a replacement disc. You will need to have your order number handy when you call for fast service.
    Or you have to either contact Element5 or asknet (depending on which vendor your order came from – this can be found on your purchase confirmation email) directly for expanding download link.

    https://ccc.element5.com/ccc/my_account.html

  • Where can I find the option of purchasing the "Extended download service"?

    Please try to find it from the confirmation mail sent to you after paid for the product.

  • What version of Graphics Driver is recommended for BD playback?

    We strongly recommend that you update your graphics card driver to the latest version.

  • What hardware do I need to playback BD/HD-DVD discs on my PC?

    BD-ROM

  • How to use TM Remote?

    nce TM Remote is downloaded onto your Android phone, it can be used immediately. With WiFi turned on, the TM Server communicates with TotalMedia Theatre 5.

    Plays/Pauses Blu-ray Disc, DVD, VCD, multimedia files, etc.
    Goes back to the previous chapter or track.
    Skips forward to the next chapter or track.
    Rewind
    Forward
    Stops the current file or movie.
    Slide to control the volume.
  • What display device is recommended for BD/HD-DVD playback?

    HDCP (High-Bandwidth Digital Content Protection) compliant display for digital output
    TV or computer monitor for analog output

  • Cannot activate TMT5 on a reinstall of the program

    During the first install, ArcSoft connect requires the customer to personalize the software by entering a name. When the software is then purchased the activation code is associated to the personalization name. If during a reinstall the personalized information is changed, then the activation code will not work. ArcSoft has designed a tool to resolve this issue. Please contact the support department for a resolution at http://www.arcsoft.com/support/email_support.asp.
  • What is Blu-ray Profile?

    Blu-ray Disc Profile 1.0:

    Only supports basic playback function.

    Blu-ray Disc Profile 1.1:

    Blu-ray Disc Profile 1.1 is also known as the Bonus View. Two new major features are the support of secondary video and audio decoder for Picture-in-Picture and the support of Blu-ray Disc content update, which uses 256 MB of local storage. It also allows the playback of high-definition movie content with multiple video streams, providing users with a real-time Picture-in-Picture viewing experience, such as watching the movie and video commentaries simultaneously. The ArcSoft BDAssistant tests your computer's playback ability for viewing these bonus features, and displays the results in the Advanced Playback tab.

    Blu-ray Disc Profile 2.0:

    Blu-ray Disc Profile 2.0 is also known as BD-Live. The new major features are the support of Internet-connected activities, which can use 1GB of local storage. It enables powerful Internet-connected activities, such as multiplayer gaming, e-commerce, movie trailer and subtitle downloading, and social networking. The Arcsoft BDAssistant will test your computer's playback capability for BD-Live and Network Capability, and display the results in the Advanced Playback tab.

    Hardware Dual-Video Decoding (Dual hardware accelerate):

    Blu-ray Discs use a different video compression than MPEG-2, H.264 or VC-1. Some graphics cards have the new feature that supports hardware dual-video decoding. But not all of graphics cards can support HD (High Definition) decoding of both video streams. The Arcsoft BDAssistant will test the Dual-Video (both primary video stream and secondary video stream) Decoding Capability of your graphics card for each of the video steams, and displays the results in the Advanced Playback tab.

    Blu-ray Disc Profile Comparison Table:

    Feature BD Profile 1.0 BD Profile 1.1(Bonus View) BD Profile 2.0(BD-Live)
    Local Storage No 256 MB 1GB
    Secondary Video/Audio Decoder No Essential Essential
    Virtual Package No Essential Essential
    Internet Connection Capability No No Essential

    Note: If the BDAssistant indicates that your compuer cannot succesfully playback Bonus View or BD Live items, your player may still be able to play back Blu-ray Discs, but it won't be able to play the special content that support Bonus View or BD-Live. To play this special content, you would need to update your player.

  • Problem installing Total Media Theater on Windows Vista

    Try to change Windows DEP (Data Execution Prevention) settings. You can find this setting in Control Panel > System Properties > Advanced > Performance settings > Data Execution Prevention. Change from Turn on DEP for all programs to Turn on DEP for essential Widows programs and services only. Restart your PC and try again.

  • Does TotalMedia Theatre 5 support launching disc folders/rips in Media Center from 3rd party applications?

    Yes, it does.

  • I downloaded the TMT5 trial but there is no sound. What am I doing wrong?

    Only Dolby soundtracks are disabled on the trial version of TMT5. Movies with DTS sound should play Ok, the full version is absolutely no problem with that.

  • Why can't I play DVD?

    Firstly, you need to make sure that your DVD disc is clean and that it isn't scratched.

    Secondly, you need to make sure that the region code of your DVD disc is compatible with your optical drive.

    Finally, you need to make sure that your DVD disc is not copy-protected. Due to reasons of intellectual property rights, our program does not support copy-protected discs.

  • What does S/PDIF mean in TotalMedia Theatre and how do I use it?

    S/PDIF is known as Sony Philips Digital Interface. This mode is used to connect the output of a DVD player to a home theater that supports Dolby Digital or DTS Surround sound.

    How do I change the settings to S/PDIF?

    1.Click on Setup(Control + S) in the main screen.

    2.Click on the Audio Tab

    3.Under the Audio output dropdown highlight S/PDIF.

  • Where do I find my activation code in TotalMedia Theater?

    If you purchased TMT directly from Arcsoft's website and received a e-mail with a download link, you may have the full version of TMT and it doesn't need a activation code. Only the trial version of TMT requires a activation code. Please unistall TMT and re-install it from the download link that was e-mailed to you.

  • Does TotalMedia Theater 3 play .MKV files?

    TMT has basic support for .MKV files. Therefore, some files will play, but some files won't have all of the features. Your results will tend to be based on how much control you have in the way the MKV is created and how dependent you are on extras like multiple audio tracks, subtitles, menus, etc.

  • No sound when playing BD using SPDIF with Total Media Theater?

    Go to Setup>Settings>Sound tab and make sure that 'Enable Sound Mixer'is checked.

  • How do I update TotalMedia Theater?

    Usually, when there is any update available, the  icon will light up to notify the user to update.

  • What are disc images?

    Disc image files, such as ISO, are often used when transferring CD or DVD ROM images over the Internet. An "image" in this case doesn't refer to photos or pictures; rather, it refers to a copy of an entire disc, stored as a single file.

    There are several disc image file types or formats, some of which have some sort of deficiency. For example, the disc images may retain data only and disregard file placement. However, the program offers a proprietary file format (ADI). These disc image files contain not only the data files on a disc, but the exact layout of those files, their folder structures, read and write properties, and much more.

  • Can the video be adjusted within TotalMedia Theatre

    CTRL-S brings up the Set Up screen. From the Video Tab select the advanced option. You can change the interlacing qualities. You can adjust the color from the advanced screen as well. You can select the preset color changes or you can select a particular adjustment.

  • Using the Time Stretch within TotalMedia Theatre?

    1.Click on the Setup Icon (Control key + S).

    2.Select the Video Tab

    3.Click on the Advanced Button

    4.Under the Time Stretch bar use the '-' or '+' to adjust the playback time/speed

  • Why does Color Adjustments within the software can not be made while hardware acceleration is turned on?

    When you slect to have hardware acceleration turned on the frames will we displayed through the hardware, therefor software post productions will be disabled.

  • TMT3 update

  • TMT5 update

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