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TMT5 crashes at startup

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LauraWerner View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote LauraWerner Quote  Post ReplyReply Direct Link To This Post Topic: TMT5 crashes at startup
    Posted: 13 Sep 2011 at 10:44pm
I just powered up my HTPC after a several-month break, and I can't get Total Media Theater 5 to work at all.  I'm hoping someone here can point me in the right direction for debugging this, because I'm not much of a Windows expert.  (I do machine learning and mapreduces at work... :-)

When I launch TMT 5 from the Windows 7 start menu, I see the TMT splash screen, then I see the main TMT window with a "Drive (D:)" icon for my BD drive, plus a "last played" icon.  Then I immediately get an "ArcSoft TotalMedia Theatre has stopped working" dialog form windows.  I've pasted in the details below.

What I've tried so far:
- Update to latest TMT 5 v 5.0.1.114
- Update to latest drivers (280.26) for my EVGA/NVidia GTX 460 card.  Also tried the 285.27 beta.
- Installed all the Windows updates I could find.
- Full virus scan (after updating Avira)

The machine is a home-built HTPC with an ASUS H7P55-M mobo, an i5 CPU, and the NVidia GTX 460, running Win7 x64.

Any suggestions for what to try next would be appreciated!

-- Laura

Details from the crash dialog:
Problem signature:
  Problem Event Name: APPCRASH
  Application Name: uTotalMediaTheatre5.exe
  Application Version: 5.0.1.114
  Application Timestamp: 4df95842
  Fault Module Name: nvd3dum.dll
  Fault Module Version: 8.17.12.8026
  Fault Module Timestamp: 4e3909fb
  Exception Code: c0000005
  Exception Offset: 0042ac2b
  OS Version: 6.1.7601.2.1.0.256.48
  Locale ID: 1033
  Additional Information 1: bc92
  Additional Information 2: bc92d49f19a89c81d5cb9ed4e2730fc0
  Additional Information 3: 403f
  Additional Information 4: 403fe4560068e3625b2eb84b34f1452b

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vangelis1960 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote vangelis1960 Quote  Post ReplyReply Direct Link To This Post Posted: 14 Sep 2011 at 12:04am
Try to disable your antivirus.
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vangelis1960 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote vangelis1960 Quote  Post ReplyReply Direct Link To This Post Posted: 14 Sep 2011 at 12:07am
For antivirus I would also recommend MS Security Essentials. I have found no big issues with this. In case you want to give this a try, please make certain you uninstall any other antivirus you have on your computer as well as any other antimalware.
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LauraWerner View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote LauraWerner Quote  Post ReplyReply Direct Link To This Post Posted: 14 Sep 2011 at 9:10pm
HI vangelis,

I forgot to mention in my original post: I'd already tried disabling my antivirus as well.  But I'll try uninstalling it just in case the disabling didn't 'stick'.

If that doesn't help, I think the next thing to try is probably a clean re-install of the NVidia drivers.  The fact that it's crashing in a dll named nvd3dum.dll seems to point to something nvidia related.  The DLL name actually seems vaguely 3d-related; I suppose I can also try uninstalling all the NVidia 3d stuff, since I don't have a 3d TV and won't use any of that stuff.

Any other tips folks have would be very welcome!

-- Laura
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ArcSoft_Jason View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote ArcSoft_Jason Quote  Post ReplyReply Direct Link To This Post Posted: 15 Sep 2011 at 11:31am
I have a fairly similar system with an NV450 in it and it's running 114 okay.
 
At the load point you mention, it does do some drive scanning and in cases where I've had an external drive plugged into an underpowered USB port TMT would sometimes crash there. The DLL you mention however doesn't seem to indicate that kind of situation. I agree it seems to be attempting it's 3D check as it needs to know how to ready itself for the possibility of 3D content which require setting up as Aero only, and seeing which modes are available. It seems that something in that check could concievably be getting wokked when checking the driver state. So driver removal, reinstall seems like a good bet.
 
I'm not sure if you dig down to the configuration INI in your user folder if the state of the "always play 3D Blu-rays in 3D" has a key=value there. If it does, and you can toggle the setting that way to see if it impacts the code path away from that check. This might be an easier thing to try first. (We don't officially support such modification... Try at your own risk.... blah, blah you know the drill.)
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wengdongdong View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote wengdongdong Quote  Post ReplyReply Direct Link To This Post Posted: 04 Dec 2015 at 1:25am

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