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Contact Support

Note: The answers to many commonly asked questions can be found in our Frequently Asked Questions. Please read our Support Policy about which products have been terminated and which products we provide the services.

eMail Support

Submit a case via the online form and get a quick response. We respond to support issues by email usually within 48 hours(excluding holidays).

Submit a case

  • Activation/Account Information
  • Download/Installation
  • Print Service/Logistics
  • Product Information/User Guide
  • Purchases/Orders
  • Technical Issue/Trouble

Live Chat

Monday – Friday (excluding holidays)
9am – 4pm (Pacific Time)

Chat Now

For help with installation issues, account and order inquires, product registration, or general questions about ArcSoft software.

Phone Support

Monday – Friday (excluding holidays)
9am – 4pm (Pacific Time)

(510) 440-9901

For help with installation issues, account and order inquires, product registration, or general questions about ArcSoft software.

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