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Phone support availability varies based on how you obtained your software. Any available phone support is offered only to registered users. You can register your products to take advantage of this support.

If you purchased your software directly from the ArcSoft eStore or from a retail software store, you are eligible for 6 months of free phone support after you register your product. After registration, login to ArcSoft Account to find the appropriate phone support number.

If you purchased your software bundled with a hardware device (such as a printer, scanner, or digital camera), phone support is available for purchase. You need to register your product in order to purchase the phone support package, and the price will be determined based upon your ArcSoft Account member level.

Purchase your phone support today and get the help you need right away!
Not registered? Click here to learn more about ArcSoft Account registration and benefits.

6-Month Phone Support Package

$9.99 for Platinum level ArcSoft Account members

$29.99 for Silver level ArcSoft Account members

Please note that this service is offered only to users residing in North America (US and Canada), and is only available in English. The support phone lines are open Monday to Friday, 9:00 AM - 5:00 PM Pacific Time, excluding US and ArcSoft holidays.

By purchasing the package, you agree to abide by the Terms of Use listed below. Note that the phone support package is not refundable. Once you have purchased the phone support, we will send you a confirmation email containing the support hotline. This phone support service covers supports for all of your registered ArcSoft products. Phone support package terms and conditions subject to change.

To purchase your phone support, please follow the steps below:

•	Have a valid credit card ready.
•	After your credit card transaction is completed, a confirmation email containing the support hotline will be sent to you.
•	Call the support hotline and provide us with the reference number of your purchase. Please make sure to register your software before calling.

Terms of Use

Unless stated otherwise, your visits to the ArcSoft web site (http://www.arcsoft.com) will be governed by terms and conditions specified in “Term of Use” and “Privacy Policy,” this also includes all subsequent visits.

By making this purchase, you certify to ArcSoft that you are at least 18 years of age and are capable of assuming full legal responsibilities as determined by the state or province in which you reside.

This purchase entitles you to sixty days of phone support starting from the date we send you the confirmation email. If you do not receive a confirmation email within 48 hours from the date of purchase, please contact Element 5 Customer Care Center. The phone support hours are from Monday to Friday 9:00 AM to 5:00 PM, Pacific Time, excluding US and ArcSoft holidays.

The purchase of a phone support package is not refundable. In addition, ArcSoft cannot guarantee that all issues will be resolved over the phone.

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