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Order Support FAQs
Payment & Shipment
What should I do if my shipping address is different than my billing address?
If these two addresses are different, please select the check box Shipping address is different than billing address to display the shipping address sheet.
Can you ship the product to my country?
We ship to all countries.
What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, JCB, Diners Club and PayPal.
Do I have to pay custom fees if I live outside of the United States?
Depending on the import laws of each country, custom and tariff fees may apply. Any extra fees are not collected by ArcSoft and we do not have any control over these fees.