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Product FAQ
Contact Support
The answers to many commonly asked questions can be found in our Frequently Asked Questions list above. Please read our Support Policy about which products have been terminated and which products we provide the services.
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eMail Support
We respond to support issues by email usually within 48 hours(excluding holidays).
Submit a caseFor help with
▪ Activation/Account Information
▪ Download/Installation
▪ Print Service/Logistics
▪ Product Information/User Guide
▪ Purchases/Orders
▪ Technical Issue/Trouble
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Live Chat
Monday – Friday
(excluding holidays)
9am – 4pm (Pacific Time)
Chat NowFor help with
▪ Installation issues
▪ Account/order inquires
▪ Product registration
▪ General questions about
ArcSoft software -
Phone Support
Monday – Friday
(excluding holidays)
9am – 4pm (Pacific Time)
(510) 440-9901For help with
▪ Installation issues
▪ Account/order inquires
▪ Product registration
▪ General questions about
ArcSoft software
